Customer Success Account Manager - Education

Job description

**Overview** When you join as a Customer Success Account Manager, you become a strategic partner to customers who are reimagining what is possible with technology. You will work with some of the most influential educational institutions in the Netherlands as they transform teaching, learning, research, and operational excellence through cloud, data, security, and artificial intelligence. In this role, you help universities, colleges, and educational organizations adopt innovative technologies that improve student outcomes, enable educators, modernize digital campuses, and prepare the next generation for a future shaped by artificial intelligence. You will engage with executive leaders and technology stakeholders, shape long-term success strategies, and drive measurable impact across large-scale digital transformation programs, drawing on your understanding of the Dutch education sector and its unique challenges and opportunities. As a Customer Success Account Manager, you build and coach others on customer, partner, and internal stakeholder engagement strategies to deliver meaningful outcomes for public sector education customers. You synthesize insights about each customer’s business and information technology objectives and align Microsoft solutions across cloud, security, data, and modern work to those priorities. You orchestrate cross-functional teams, lead customer-facing program reviews, and proactively identify and mitigate blockers so that institutions can safely and effectively adopt cloud and artificial intelligence technologies. By serving as a trusted advisor and advocating for customer needs, you help education organizations realize value from their Microsoft investments, improve operational health, and accelerate progress toward their strategic goals. At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone. **Responsibilities** Build, deepen, and coach others on engagement models with key customer stakeholders, including business, technical, and executive leaders, to lead quality and secure solution delivery that advances education outcomes in the Dutch public sector. Lead strategic conversations that align customer objectives with Microsoft technology and services, connecting customer success plans and account plans to drive long-term adoption, security, and value realization. Develop and deliver strategic roadmaps and customer-facing program reviews that prioritize engagements, clarify expected outcomes, and guide customers through complex digital transformation and modernization journeys. Identify, monitor, and mitigate blockers to cloud and services consumption, including security, compliance, and adoption risks, using data analysis and customer feedback to improve operational health and performance. Synthesize industry and customer insights to shape shared account plans, influence internal stakeholders, and orchestrate cross-functional resources to support customer security, resiliency, and innovation. **Qualifications** ### Required/Minimum Qualifications - **1. Customer Success or Account Management Experience** - Proven experience in Customer Success, Consulting, Account Management, or a similar customer-facing role. - Proven track record of managing strategic customer relationships at management and executive levels. - Demonstrated experience leading digital transformation initiatives. **2. Knowledge of the Dutch Education Sector** - Strong understanding of the challenges facing educational institutions, including: - Digital transformation in education - Cybersecurity and data privacy - AI in education - Inclusion and accessibility - Education funding and procurement processes - Knowledge of relevant regulations, including GDPR. - **Fluent Dutch language skills are essential**, as the role requires engagement with Dutch-speaking customers, executives, policymakers, and stakeholders across the education sector. **3. Technology Expertise** - Strong understanding of cloud, AI, and modern workplace solutions. - Experience with Microsoft technologies, including: - Microsoft 365 - Teams for Education - Microsoft Copilot - Azure - Security Solutions - Power Platform - Ability to translate technology capabilities into educational outcomes and business value. ### Key Competencies **Strategic Relationship Management** - Build trusted relationships with board members, chief information officers, information technology leaders, education directors, and policymakers. - Advise executives on long-term digital transformation strategies. **Outcome-Driven Mindset** - Focus on adoption, measurable outcomes, and customer success. - Help customers achieve concrete educational and organizational goals. **Stakeholder Management** - Effectively collaborate with diverse stakeholders, including: - Educational leaders - Academic and teaching staff - Information technology departments - Procurement teams - Security and privacy officers **Change Management** - Guide organizations through adoption and transformation programs. - Turn resistance into engagement and advocacy. ### Preferred Qualifications - Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience. - Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). - Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. - Project Management Institute (PMI) or equivalent Project Management certification. - Passion for education and creating positive societal impact. - Experience working with education customers or within the public sector - Understanding of Microsoft Education's strategy across AI, Security, and Modern Learning - Ability to collaborate effectively with partners, solution engineers, and account teams. - Proven ability to help education customers maximize the value of their Microsoft investments. Customer Success Account Mgmt IC5 - The typical base pay range for this role across Netherlands is € 86,300.00 - € 170,800.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)