Customer Success Advisor

Job description

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide **certainty**. We are a **$170M Series C-funded** category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to **serve 10% of the Fortune 500**, protecting global icons such as **Apple, Netflix, AT&T, Verizon, and Victoria’s Secret**. As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity. ### [**The Culture Memo: Our Operating System**](https://jobs.safe.security/culture/) Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence. - **Extreme Ownership:** We don’t do "not my job." We hire people who see a gap and own the solution from start to finish. - **The Elite Standard:** We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time. - **Methodology & Rigor:** We don’t wing it. From **Force Management** and **MEDDICC** in sales to **data-driven sprints** in engineering, we rely on proven frameworks to stay disciplined and predictable. - **Radical Candor:** We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly. - **The Series C Hustle:** We have the stability of a well-funded leader but the heart of a startup. ### **The Perks & Ownership:** We want our team to feel like owners because they **are** owners. We trust our people to manage their results and their time. - **Meaningful Equity:** Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success. - **Unlimited Leaves:** We don’t believe in clock-watching. We offer **unlimited leave** because we trust you to take the time you need to recharge while staying committed to the mission. - **Comprehensive Benefits:** We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for. - **Career Trajectory:** We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition. **Core Responsibilities:** - Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure customers achieve — and can prove — measurable exposure and business-risk reduction, not just tool adoption. - Act as the ‘voice of the customer’ inside the company. - Own the customer relationship — including relationships with CISOs/CIOs and IT operational teams — to become a trusted advisor on cyber risk. - Reconcile differing success definitions across VM, CISO, risk, and ITSM stakeholders into a shared account scorecard. - Drive key metrics such as GRR, NRR, and value realization. - Become a SAFE platform expert and help customers become self-sufficient. - Assist in identifying and documenting best practices and ensuring customer environments align with them. - Partner with Customer Success Engineers (CSE) to resolve any issues with customer deployments. - Communicate and track customer product enhancements with SAFE Product Management. ### Essential Skills/ Qualifications/ Experience: - Experience in vulnerability/exposure management, GRC, or a related security domain — vendor-side or practitioner-side. - Demonstrated ability to communicate technical risk to non-technical/executive audiences. - Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption. - Empathy with the customer; listening power - Strong project management skills - super detail-oriented and disciplined - 5+ years of experience in risk consulting, management consulting, and customer success - Track record of delivering on customer success metrics - Confidence in being an advisor to the CXOs of Fortune 500 companies - Comfort with building, ambiguity, and high growth chaos in a startup environment - Travel required - 30%