Customer Success Advisor - Datech

Job description

Why Join TD SYNNEX At TD SYNNEX, we are committed to empowering our people, partners, and customers through innovation, collaboration, and growth opportunities . Join a global technology distributor where your work helps drive business success across the Western Balkans region while developing your career in a dynamic and international environment. About the Role The Customer Success Advisor serves as a trusted advisor to customers and partners in the Autodesk business within the TD SYNNEX portfolio across the Western Balkan region (Serbia, Bosnia & Herzegovina, North Macedonia, Kosovo, Albania, Montenegro) regarding the implementation, adoption and ongoing use of Autodesk products and services, including consulting and support. The role drives high adoption, license utilization and consumption of service hours , while improving customer health, satisfaction, retention and renewal readiness . Based on customer interactions and account data, the advisor identifies new sales, upselling and cross-selling opportunities and transfers qualified opportunities to the Sales team. As a central point of contact between customers, partners and internal departments, the role acts proactively to prevent churn and enable long-term customer success. What You'll Do Create and maintain customer success plans for assigned accounts, driving adoption goals and renewal readiness Engage regularly with customers and partners to monitor product adoption, license usage and customer health Manage customer escalations and coordinate with internal teams to ensure timely resolution Deliver onboarding support, product training and best-practice guidance tailored to customer needs Analyse customer and account data to identify risks, opportunities and improvement areas , taking proactive action where required Identify upselling, cross-selling and expansion opportunities and transfer qualified leads to the Sales team Maintain accurate records of customer activities, risks and opportunities within relevant systems and platforms What We're Looking For 3-5 years of relevant experience in Customer Success, Customer Service or Account Management Strong customer engagement, advisory and communication skills Ability to identify adoption and churn risks and proactively drive solutions Understanding of the customer lifecycle, product adoption and renewal processes Strong analytical thinking, problem-solving and data interpretation skills Ability to collaborate effectively with customers, partners and internal stakeholders Technical understanding of Autodesk solutions, implementation concepts and customer workflows would be an advantage Strong organisational skills with excellent follow-up and activity tracking Experience within the IT industry would be an advantage Fluent spoken and written knowledge of Serbian and English (minimum B1 level ) What We Offer Up to 3 days per quarter trusted sick leave Voluntary pension scheme Working anniversary recognition IT equipment Medical insurance plan , including the option for family members Additional vacation days (up to 4 extra days based on education and working experience) LEAP programme (Employee Assistance Programme) At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!