Customer Success Analyst

Job description

Accountabilities Drive product adoption by guiding clients through platform configuration, workflows, and integrations, ensuring effective use of the solution in their daily operations. Provide technical enablement and advisory support, helping customers optimize platform features, troubleshoot issues, and implement best practices. Build and maintain strong relationships with client stakeholders, including senior executives, to identify growth opportunities and support renewal and expansion strategies. Lead strategic client meetings to align business objectives with platform capabilities and resolve operational or technical challenges. Monitor customer health metrics, proactively identifying risks and executing actions to improve satisfaction and reduce churn. Collaborate closely with internal teams such as Product, Engineering, and Support to ensure timely resolution of issues and continuous product improvement. Requirements The ideal candidate combines strong technical understanding with customer-facing experience in Customer Success, Technical Account Management, or Solution Engineering roles. You are comfortable navigating platform architecture, integrations, and workflows, translating complex concepts into practical guidance for clients. You bring analytical and problem-solving skills, with the ability to simplify technical challenges in fast-paced environments. Experience in Retail, Digital Commerce, Marketplace, or Omnichannel ecosystems is highly valuable, as it supports deeper understanding of client needs and adoption dynamics. You are proactive, organized, and highly focused on customer outcomes, with the ability to engage both technical teams and executive stakeholders. Fluency in English is required, with Spanish considered a plus. Adaptability, curiosity, and strong communication skills—both technical and non-technical—are essential for success in this role. Benefits Health, dental, and life insurance with broad coverage Language development support (English, Spanish, and Portuguese programs) Flexible meal allowance Extended parental leave policies Flexible work schedule with remote-first culture Financial support for home office setup Wellness programs and employee wellbeing initiatives How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Analyst in Brazil. This role sits at the intersection of customer success, technical consulting, and platform adoption within a fast-evolving digital commerce environment. You will be responsible for ensuring clients derive maximum value from an advanced CX platform, guiding them through onboarding, integration, and continuous optimization. Acting as a trusted advisor, you will engage with stakeholders across technical and executive levels to align business goals with platform capabilities. The position requires a blend of analytical thinking, relationship management, and hands-on technical understanding. You will proactively monitor customer health, identify risks, and drive actions that improve retention and expansion. Working closely with product, engineering, and support teams, you will help shape a seamless customer experience and ensure long-term success.