Customer Success Analyst

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Team Description As a Customer Success Analyst, you will have the opportunity to work and give support to the biggest and most important Travel Agencies and Airlines around the world with the best payments solutions in the travel industry and make them feel that travel payments are easy, seamless, efficient, and beneficial. Role and Responsibilities Act as a liaison between the Help Desk and the Payments teams, ensuring smooth communication, issue resolution, and alignment on processes. Work closely with cross-functional teams to troubleshoot issues reported by the customers Conduct comprehensive assessments of customer payment processes to identify bottlenecks and vulnerabilities Work closely with internal teams to customize payment solutions according to customer specifications Work with customers to ensure compliance with industry regulations and data security standards Assist in the creation of internal documentation and training materials Manage customer relationships and serves as the primary point of contact for payment-related inquiries Deliver training sessions and workshops to educate customers on best practices in payment technology Develop, implement, and maintain internal reporting systems to monitor and analyse KPIs and other operational metrics. Ensure accuracy, consistency, and timely delivery of reports to support data-driven decision-making across the organization. Identify, design, and implement enhancements to internal workflows to increase operational efficiency, eliminate redundancies, and elevate the overall customer experience. Qualifications and Education Requirements Advanced English level both verbal and written. Understanding of payment processing and tools. Experience with the Travel and/or Payment industry Knowledge and experience in process improvement. Experience in reporting and data analysis. Customer focus mindset. Exceptional communication ability Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes Strong interpersonal skills, comfortable engaging with senior team members and customers. Capable of managing and prioritizing several competing tasks Nice to Have Skills: Knowledge of Operations area in Payments: KYB process, implementation and customer success / support. Knowledge on Payments and Travel Payments is a plus. Understanding of the Travel Industry and Strong Sabre Host/GDS/CRS/PSS skills. Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work: Competitive pay and performance-based bonuses Flexible work options Comprehensive healthcare coverage Generous PTO and holidays Strong retirement planning support Family-friendly benefits Professional development opportunities We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn. This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting. #LI-Hybrid#LI-CT1