Customer Success Application Engineer

Job description

WHO IS LITMUS Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing. WHY JOIN LITMUS BUILD THE INFRASTRUCTURE THAT MAKES INDUSTRIAL AI POSSIBLE AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments. WORK ON PROBLEMS WHERE SOFTWARE MEETS THE REAL WORLD Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable. HAVE REAL IMPACT, FAST You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale. JOIN A HIGH-PERFORMANCE TEAM We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers. OUR CULTURE At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other. We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here. ABOUT THE ROLE The Application Engineer is a key technical role within the Litmus Customer Success team and is responsible for ensuring successful configuration, deployment, and value realization of Litmus Edge and Litmus Edge Manager for customers across the North and South America region. The Application Engineer will work with prospective and existing customers during proof-of-concept projects and production implementations, validating requirements, developing best-practice configurations, and delivering technical outcomes that demonstrate measurable business value. The Application Engineer will also partner closely with Sales Engineers, Account Managers, Product Management, Development, and the Litmus Support Desk to support pre-sales transitions, customer expansion, product feedback, and Level 2 technical support. This role reports to the Director of Technical Delivery. WHAT YOU'LL DO • Validate customer requirements for proof of concept and production implementations of Litmus products • Configure Litmus products during proof of concepts, customer pilots, and production deployments • Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully • Develop innovative solution approaches that help customers maximize value from Litmus products • Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation • Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution • Participate in on-call rotation for customers requiring 24x7 support coverage • Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers • Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities • Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required WHAT YOU'LL BRING Must Have • Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment • Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments • Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities • Working knowledge of scripting or coding using Python, JavaScript, or similar languages • Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP • Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners • Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment Nice to Have • Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases • Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities • Experience supporting partners, value-added resellers, webinars, customer focus groups, or user-group events • Ability to translate field observations into clear product feedback, enhancement requests, and best-practice documentation • Enjoys solving complex technical problems, learning new technologies, and helping customers realize measurable business value REPORTS TO: DIRECTOR OF TECHNICAL DELIVERY