Customer Success Associate 1

Job description

# About Us HSP Group is the premier provider of global expansion services, helping companies simplify the complex challenges of operating internationally. We deliver a seamless experience across**legal entity setup, global HR, payroll, compliance, tax, and advisory**, enabling our clients to scale faster, stay compliant, and reduce risk in every market they enter. With scale-up organizations and innovative technology firms expanding at unprecedented speed, HSP is uniquely positioned to become their trusted global partner. ## Job Description **Hybrid: remote working is possible at times, but the role requires at least 3 days a week in office location.** Ready to launch your career in Customer Success? As a Customer Success Associate (CSA), you'll be right at the heart of HSP Group's customer experience — the person who keeps things moving, anticipates what clients need, and helps businesses expand around the world. You'll work directly with customers across different regions, building the relationships and know-how that keep them happy and growing with us. This is a genuine launchpad: a chance to build real skills, make an impact, and grow within Customer Success and the wider organization. If you're a recent graduate (or early-career professional) who loves solving problems, talking to people, and learning fast — and you're genuinely curious about the global expansion industry and how our technology and services make it possible — we'd love to meet you. #### **Responsibilities:** - **Know our customers.** Research client industries and business activities so you can support customers with real insight and anticipate their needs. - **Own service reviews.**Run regular customer service review meetings — proactively preparing agendas, supporting documents, and reporting so every conversation lands well. - **Be the go-to.**Field ad hoc customer queries and bring in the right teams whenever there's an escalation — or an opportunity to add more value through service add-ons. - **Capture what matters.**Attend meetings, record clear and accurate minutes, and distribute them to the right internal and external stakeholders promptly. - **Turn data into direction.** Generate and maintain reports on customer-centric operations, surfacing insights and recommending process improvements while keeping deadlines on track. - **Build relationships.** Develop and maintain excellent relationships with key stakeholders — customers, local partners, and internal teams alike. - **Keep the engine running.** Manage Salesforce administration and updates for customer interactions and account activity. - **Get the details right.** Review invoice outputs from HSP Finance against customer agreements, resolve discrepancies with the relevant experts, and liaise with billing/finance to ensure accuracy. - **Roll with it.** Take on other tasks as they arise in support of the Customer Success team, demonstrating flexibility and adaptability. #### **Qualifications:** - An energetic, confident graduate with a keen interest in international business. Evidence of professional-services experience (such as internships in accounting, consulting, or law) is a plus. - Alternatively, 1–2 years' experience in a customer or consulting support role within professional services (management consulting, accountancy, tax, HR, or legal). - Strong written and verbal English communication skills; additional language fluency is a bonus. - Proactive, responsive, and self-motivated, with a strong customer-service ethic. - Able to multitask and manage time efficiently and effectively. - Detail-oriented, with strong organizational skills. - Experience in a similar role would be advantageous. #### **Skills and Competences:** - **Dependability.** A consistent performer with a positive attitude, who listens well and collaborates across the organization. - **Organization.** Strong project management, with the ability to proactively follow up and deliver results. - **Solution orientation.** A focus on identifying and addressing the root cause of issues. - **Self-motivation.** Detail-oriented, driven, and reliable in meeting deadlines. - **Effective communication.** Confident communicating with senior personnel, both internal and external. - **Adaptability.**Flexible and able to thrive in an evolving environment. - **Teamwork.**Works well in a team and actively contributes to shared success. - **Assertiveness.**Assertive yet tactful, able to manage multiple business relationships effectively. If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our **#HSPGlobalSolutionTeam**!