Customer Success Associate

Job description

NextPatient | Client Success Associate We're a small team building the best software for medical practices. The software you experience at the doctor is often terrible. We fix this by integrating with the doctor's legacy system and providing easy online scheduling, bill pay via text, digital check-in, interactive reminders, automated waitlist, and more. Patients get a modern experience and practices save time. We’re just 40 people, but used in thousands of offices around the country, and we regularly replace products from larger, older, or better-funded competitors. We haven’t raised any funding because we’ve seen it ruin too many promising companies. About the role: The Client Success team is responsible for getting practices running on the NextPatient suite and supporting them day-to-day. Everyone on the team needs to be an expert in our product so they can listen to the client, understand their needs, and configure the product to deliver the best results. We want NextPatient to be every practice’s favorite partner, and that comes from being well-informed, detail-oriented, and easy to work with in every interaction. At the Associate level, you'll be working under Client Success Managers to cover clients, then move up to managing your own clients as your skills and confidence grow. From day 1, you’ll be meeting with the product team regularly to advocate for product enhancements your clients want. Perks of working at NextPatient: - Freedom to work from home - No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing. - Year-end company-wide trip where you can get to know everyone in the company (2025 in Austin, 2024 in Miami, 2023 in Park City) - Mid-year team-wide trips with +1s, so your partner can meet the people you're always talking about (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco) - Health benefits, 401(k) with company match, and equity #LI-DNI