Customer Success Associate

Job description

About Our Company WeBox is the leading intelligent marketplace delivering personalized group orders. WeBox is driven by three core principles: customer obsession over competitor focus, a commitment to operational excellence, and a passion for growth. Our Mission Deliver Happiness Our Vision By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders. Job Summary WeBox is seeking a high‑potential, detail‑oriented Customer Success Associate to support the execution and success of our corporate meal programs, including individual box meals, catering, and pantry services. This is an entry‑level role designed for candidates who are eager to learn, take ownership, and grow within Customer Success. In this role, you will work closely with Customer Success, Sales, and Operations teams to ensure smooth day‑to‑day account execution, proactively address issues, and deliver a consistently strong customer experience. You will play a key role in supporting customer accounts, assisting with onboarding, monitoring service quality, and helping maintain operational excellence. While this role involves basic data review and reporting, the primary focus is execution, coordination, and customer support , rather than deep analytics. Success in this role requires strong attention to detail, clear communication, and the ability to thrive in a fast‑paced, team‑oriented environment. Core Responsibilities Support the day‑to‑day execution of corporate customer accounts to ensure reliable service and high customer satisfaction Monitor customer activity and operational performance; proactively identify issues and work with internal teams to resolve them. Analyze customer behavior and operational data to identify trends, risks, and improvement opportunities. Assist with client onboarding , including coordination, setup support, and ensuring a smooth initial experience. Partner with Customer Success, Sales, and Operations teams to improve processes and drive efficiency. Maintain accurate records and track key metrics related to customer performance and service delivery. Support customer communications by helping deliver timely, clear, and professional responses . Learn WeBox’s customer workflows and continuously identify ways to improve the customer experience. Key Skills Strong sense of ownership and accountability Detail-oriented with the ability to manage multiple tasks simultaneously Organized and dependable; follows through on commitments Clear and structured thinking; able to identify problems and propose solutions Strong communication skills with a professional and positive attitude Comfortable working in a fast-paced, evolving environment Curious and willing to learn; proactively seeks to improve processes and open to feedback and growth Requirements and Qualifications Bachelor’s degree in Business, Marketing, Economics, or a related field 0–2 years of experience (internships, campus roles, or relevant projects are a plus) Strong analytical skills; comfortable working with data in Excel or Google Sheets Ability to manage multiple priorities and stay organized under pressure Proactive, hands‑on, and willing to take initiative Ability to work cross‑functionally with Customer Success, Sales, and Operations teams Equal Opportunity Employer WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Note This position offers a competitive salary, along with great benefits, PTO, and a 401K match. This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs. If you meet the requirements and are interested in this position, please submit your application.