Customer Success Associate

Job description

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth. **Location:** This role is based out of **Mexico City, Mexico,** and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID ### Job Responsibilities: - Provide Best in Class Support to our global portfolio - Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible - Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear - Incentivize spend increase to existing companies (Portfolio management) - Document processes and enhancements to the internal team ### Requirements: - 2+ years of experience in support roles - Mandatory fluency in English and Spanish, Portuguese is a plus - Preferable experience in Zendesk Platform /Hubspot - Advanced communication skills (written and spoken) - Curious about the details on how the business operates - Self-starter, proactive and highly motivated - Team player and very hands on - Agile and able to pivot quickly with the changing environment