Customer Success Consultant - German speaking (f/m/d)

Job description

What we build Most companies find out about supplier insolvencies, cyber attacks, factory fires or floods that affect their supply chain when it's already a crisis. Prewave exists to change that. We're an AI-native company giving BMW Group, Hilti and Lufthansa real-time visibility into supply chain risks before they become headlines. We're looking for a Customer Success Consultant (f/m/d) who takes ownership of building strong, long-term enterprise customer relationships from day one. Someone who uses AI as a default part of how they work - and knows when to trust their own judgment. What you'll own Drive strong, long-term relationships with our enterprise customers so that they see Prewave as a trusted, strategic partner Guide customers through proactive check-ins so that they consistently reach their goals with Prewave Run engaging customer activities - market trend updates, workshops, roundtables - so that customers get ongoing value beyond the platform itself Build training and best-practice support so that users get the most out of Prewave day to day Present Prewave's value clearly so that you spot and act on opportunities to grow accounts Champion the customer voice by gathering and sharing feedback so that our product team can act on real customer insight Keep multiple customer projects on track so that timelines stay clear and customer data stays clean and organized across tools What we are looking for You are the right fit if you: Have 3-6 years of experience in a customer-facing role such as consulting or customer success Have previously led complex projects for enterprise customers Bring excellent organizational and project management skills, managing multiple accounts and projects simultaneously Are tech-savvy and comfortable working across various technologies and online platforms Are familiar with, or open to, working in a high-paced start-up environment Hold a valid work permit for Austria Are fluent in German and English; additional languages are a plus Nice to have: Previous experience in a technical industry or environment Previous experience or exposure to a supply chain environment Previous experience in the procurement industry or environment What's our working style We're a resilient AI-native team building an AI-native resilience product - and we hire for both. For us, AI-native has always meant humans and AI working together, not one replacing the other. We use tools like Claude and Gemini as a normal part of the job, to think faster, work smarter and spend less time on the repetitive stuff. We treat AI fluency as a skill like any other - something you build, experiment with and keep developing. What goes with that is real ownership . You'll have the space and the trust to figure things out your way - with a strong team around you and plenty of support when you need it. Things move fast here and the brief won't always be complete, but that's what makes the work interesting. The people who do best at Prewave are curious by default, go after things rather than wait to be handed them, and don't lose their footing when the plan changes. We score five values in every interview - creating positive impact through our successful customers, being an ambitious innovator, operating with urgency, doing things that make sense and collaborating with kindness - so you always know what we're looking for and can prepare accordingly. The Package Minimum EUR 48,000 gross annually. Flexible hours and hybrid working. Your birthday off. MyClubs partnership. Mental health support. Regular health check-ups and initiatives. Company-wide training. Fun team events. Device of choice. Work from anywhere - up to 8 weeks a year.