Customer Success & Development Manager 🇫🇷

Job description

**Our mission and customers:** We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be [***rated 4.8 on Trustpilot***](https://www.trustpilot.com/review/qonto.com)***[,](https://www.trustpilot.com/review/qonto.com)***based on 55,000+ reviews. [***Our culture***](https://qonto.com/en/careers/culture)puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 **(more about our culture **[here](https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9)**).** **Our journey:**Founded in 2017 by[***Alexandre***](https://www.linkedin.com/in/aprot/) and [***Steve***](https://www.linkedin.com/in/steveanavi/)***,*** Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. **Our beliefs:** We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. [***We've built a discrimination-free hiring process***](https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb) because the best teams are built on merit. **AI at Qonto:** AI is deeply embedded in how we work (**[*here*](https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b)**)*-* Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as a **CS&D Manager** and take ownership of a large portfolio of client groups, driving activation, retention, and revenue growth for Qonto's largest volume segment. You'll work at the intersection of data, relationship management, and commercial impact, using AI-powered dashboards and Salesforce signals to stay one step ahead of your clients — all under the guidance of Guillermo, our CS&D Team Lead. --- ### ➡️ What you'll do - **Own a high-volume client portfolio end-to-end:** You'll drive account activation, retention, and revenue growth across Qonto's largest and most strategic client segment. - **Turn data signals into action:** You'll work from CRM alerts and AI-powered dashboards daily — moving fast on the accounts that need you most, before they slip. - **Keep clients active, engaged, and growing:** You'll balance reactive problem-solving with proactive outreach, making sure every account stays healthy and every revenue opportunity gets seized. - **Run commercial campaigns that convert:** You'll design and execute targeted outreach initiatives — credit offers, product adoption pushes, payment conversion — and see them through to results. - **Help build something from the ground up:** The portfolio management approach is still young — you'll shape the playbooks and processes that define how this team operates at scale. --- ### ➡️ What we're looking for - **Customer focus:** You put clients at the centre of every decision — you listen actively, anticipate needs, and treat every interaction as an opportunity to build trust and long-term loyalty. - **Portfolio-scale experience:** You've managed large volumes of client accounts in a B2B context — fintech, banking, B2B SaaS, or a similar environment. - **Data-driven execution:** You're comfortable using CRM signals and analytics dashboards to prioritise and act — you let the data guide you. - **Commercial mindset:** You've grown revenue from existing accounts through outreach, product adoption, and upsell — reactive support isn't enough for you. - **Composure under pressure:** You've handled difficult account situations (suspensions, churn risk, escalations) and stayed calm, solutions-focused, and professional. - **AI-native approach:** You already use AI tools to work smarter — whether to draft outreach, analyse data, or find patterns in your portfolio. --- ### ➡️ What we can offer you - **Everything to build, nothing set in stone:** The Tier 2 portfolio management approach launched in March — you're joining at the beginning, with real influence over how things are done. - **Access to senior decision-makers:** Your clients are CEOs and CFOs of growing businesses — every call is a conversation with someone who matters. - **A modern, AI-powered toolkit:** Qonto has invested in AI dashboards and automation so you can spend less time on admin and more time on impact. - **A team that spans Paris and Barcelona:** You'll be part of a 9-person team that meets regularly and works with genuine autonomy. --- ### ➡️ Your future manager You'll report to [**Guillermo Cordoba**](https://www.linkedin.com/in/guillermo-cordoba/) who leads the CS&D team at Qonto. Guillermo built the team across two cities and is focused on turning portfolio management into one of Qonto's key commercial levers. He gives his team the context and tools they need, then trusts them to execute.