Customer Success Engineer

Job description

Job Overview Join ENPULSION as a Customer Success Engineer (f/m/x) and support our customers throughout their spacecraft missions - from pre-sales, to integration and testing, to on-orbit operations. You’ll act as the key technical partner, ensuring smooth product performance, clear communication, and successful mission outcomes in the fast-growing space industry. Key responsibilities: Act as the main point of contact for project- and program management of key customers. Analyze customer requirements and develop compliance matrices to ensure alignment with customer needs and expectations. Provide technical support to the Sales team. Support customers with integration and operation of ENPULSION products. Provide technical support in the Assembly, Integration, and Testing (AIT). Contribute to the development and continuous improvement of ground support equipment. Manage and facilitate customer tests and workshops. Initiate, actively support and report on non-conformance processes and anomaly reviews in accordance with established processes. Analyze and review on-orbit telemetry, focusing on operator command sequences and thruster anomalies. Automate telemetry analysis with Python scripts. Recommend strategies and operational parameters based on telemetry and product performance. Provide on-orbit operations support to ensure products perform optimally in space. Deliver clear, concise, and well-written technical documentation. Type of contract: Full time position with 38.5 hours/week Salary : The minimum base salary for this position starts at EUR 2918,14 gross per month, with a planned significant overpayment depending on your professional experience and qualifications. Your profile Technical or scientific education (FH/University/UAS/HTL), ideally a Master’s in Engineering, Physics, or Mechanical Engineering. 3+ years of professional experience in aerospace or a related industry Understanding of electric propulsion systems used for satellite mobility is beneficial. Knowledge of satellite systems, launch services, or space data platforms is a plus. Knowledge of Python programming language. Solid understanding of electronics design and operation. Familiarity with manufacturing processes desirable. Experience with documentation tools, simulation software, or mission planning tools, as well as collaborative platforms (JIRA). Familiarity with space industry standards and regulatory frameworks (e.g., ECSS, ITAR). Excellent English communication skills (spoken and written). Strong ability to explain complex technical issues to customers clearly and concisely. Willingness to travel to customer facilities as needed. Proactive, organized, and disciplined approach to independent work. Passionate about contributing to a fast-growing business and high-performing team. Why us? At ENPULSION, you’ll join a young, international team united by a deep passion for space technology and innovation. We foster a friendly, open-minded work environment that encourages new ideas and rewards initiative. Our culture is fast-paced and growth-oriented - a place where your work will have a real impact, and where you can truly leave your mark. Our benefits include: 25 days of paid vacation, plus additional compulsory paid days off Choice between a KlimaTicket (Metropol region), a parking space or cantina vouchers for on-site dining Role-dependent FlexTime and home office options Monthly team lunches and regular team-building events Learning & development budget to support your continued growth Firmenradl - Bike Leasing Program Office located at VIE Airport City with access to: FitFabrik Fitness Center Airport Health Center Shops, restaurants, and Crew Shop discounts VIE Community App for news and deals