Customer Success Engineer

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Engineer based in Germany.** As a Customer Success Engineer, you will play a key role in helping customers get maximum value from a technical SaaS platform. You will work directly with users across multiple channels, resolving questions, troubleshooting issues, and guiding them toward effective solutions. The role combines customer-facing communication with technical problem-solving and requires comfort working with APIs, data, and common business software. You will collaborate closely with teams across technical account management, solutions engineering, marketing, engineering, and operations. This is a high-impact opportunity to influence the customer experience while gaining broad exposure across a growing technology organization. You will join an ambitious, collaborative environment where curiosity, initiative, and a willingness to take ownership are highly valued. ### Accountabilities - Support customers directly through channels such as messaging platforms, Slack, phone, and email, providing timely and effective answers to technical and product-related questions. - Help users maximize the value they receive from the platform by understanding their needs, investigating issues, and guiding them toward appropriate solutions. - Read and interpret API documentation and troubleshoot integrations with common SaaS systems, including CRMs, email service providers, ERPs, and other business applications. - Work with customer data and understand the fundamental concepts and technical building blocks behind modern data-driven SaaS environments. - Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to resolve customer challenges and improve the overall user experience. - Identify recurring customer issues, opportunities, and process improvements, and contribute to solutions that can benefit customers at scale. - Take initiative across projects and organizational priorities, contributing beyond the immediate scope of the role when needed in a fast-growing environment. - Participate in an on-call rotation when required, helping provide timely support and continuity for customer needs and critical issues. - Share knowledge with colleagues and contribute to a culture of continuous learning, collaboration, and high-quality customer service. ## Requirements - At least 2 years of experience in a customer-facing role; prior experience does not necessarily need to be highly technical. - A technical background gained through professional experience, education, or a combination of both. - Working knowledge of SQL, or a strong willingness to learn both foundational concepts and more advanced topics. - Ability to understand API documentation and familiarity with the way standard SaaS tools and business systems work. - Strong discovery, problem-solving, and interpersonal skills, with the ability to understand customer needs and translate them into effective solutions. - Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to different audiences. - Strong intellectual curiosity, ambition, humility, and a genuine willingness to learn from and teach others. - Ability to work effectively in a rapidly changing environment, manage ambiguity, and adapt priorities as the organization evolves. - Good understanding of the technology industry and its major players. - Self-starter mentality, with the confidence to ask questions, challenge existing approaches, and take ownership of problems and opportunities. - Strong team orientation and a genuine commitment to delivering exceptional customer experiences. ## Benefits - Annual salary range of **$85,000–$110,000**, location-independent according to the original role description. - Meaningful equity compensation through **ISO stock options**. - Early exercise opportunity for eligible equity grants. - **10-year post-termination exercise window** for stock options. - Broad cross-functional exposure across customer success, technical account management, solutions engineering, engineering, marketing, and operations. - Opportunity to make a direct impact on customer experience within a fast-growing technology environment. - Culture focused on ambition, efficiency, continuous learning, humility, kindness, and collaboration. - High degree of ownership and the opportunity to contribute across multiple areas as the organization grows.