Customer Success Engineer

Job description

The Customer Success Engineer (CSE) is a hybrid, Swiss army knife role primarily responsible for providing high-quality, comprehensive technical support for the Pathify platform. As Pathify continues to scale across the globe, they will join the US based support team (and in the future UK based resources) to provide 24/7 care and support to Pathify’s growing customer base. Reporting to the Support Team Lead based in the US, this is a founding Customer Success role in the APAC region with plenty of room for growth. Once onboarded and trained in support, secondary responsibilities will grow to include partnering with Sales on the scoping and delivery of implementations in-region. This will include regularly connecting via Zoom or on-site meetings to guide functional and adoption consulting alongside the technical light-up and integration of the platform — from kickoff through go-live. In this dynamic role, the CSE must demonstrate exceptional customer service and troubleshooting skills along with a high degree of adaptability and flexibility. A passion for problem-solving, technology and helping others is essential to promote customer success and expansion.