Customer Success Engineer US

Job description

🌍 We’re making security suck less for developers. Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest. We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place. Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter. As a Technical Customer Success Manager, you’ll work directly with our customers to help them get real value from the platform. This isn’t a passive support role. You’ll be hands-on, digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security. You’ll sit at the intersection of product, engineering, and customers, helping teams go from “just signed” to fully up and running, while shaping how we improve the product based on real-world usage. Responsibilities Work closely with customers post-sale to get them up and running quickly Help teams understand and navigate Aikido across code → cloud → runtime Debug issues, investigate workflows, and unblock customers when things don’t work as expected Run onboarding sessions and guide customers through initial setup and deployment Proactively identify risks and help customers get back on track Act as a trusted advisor to developers, security teams, and technical stakeholders Share product feedback and customer insights directly with our product and engineering teams 3–7+ years in Customer Success, Technical Account Management, or similar roles Strong technical curiosity, you’re comfortable digging into workflows and figuring things out Experience working with developers, security teams, or technical products Clear communicator who can explain technical concepts simply Proactive, ownership-driven, and comfortable operating in a fast-moving environment Fluent in English and Spanish What you can expect High-impact position in a fast-growing company Fast growth of responsibility A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details) Flexibility in working hours You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.