Customer Success Evengelist

Job description

Role: As a Customer Success Manager, you will be part of the core team at MindTickle and will have the unique opportunity to script the growth story of one of the aces of Silicon Valley. This position will provide you the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast growing companies that are our customers. We see this role requiring an intersection of three key skills – Problem solving, Product Perspective and People Skills. Problem Solving: You’ll be required to: understand customers’ business and program objectives. drive product adoption and ensure exceptional user experience discover and solve stated and not stated customer problems. manage the entire customer lifecycle – onboarding, planning and implementation, deployment and ongoing usage. own all matters related to an account including retention and upsell opportunities. Product: You’ll be required to: act as the voice of customer for other teams within MindTickle, in particular the product team. understand the product philosophy and roadmap to be able to articulate these to the customers during discussions. use analytics to identify usage patterns and create metrics develop deep understanding of the MindTickle product. After all you need to understand product capabilities to craft the perfect solution. educate customers on MindTickle best practices and self-service. People Skills: You’ll be expected to: work with cross-functional and cross-geographic teams to ensure customer realize their ROI manage customer expectations in terms of what the product can and cannot achieve collaborate with customers and be able to see situations from multiple perspectives Minimum 2 years of consulting background BTech/BS/BE/MTech/MS/ME from IITs or Top Tier Colleges Very strong qualitative analytical & problem solving skills. You have to be strategist & a doer . Self motivated and team player Perks and Benefits CTC will be market competitive and significant chunk of the stock options so that you can share the upside of MindTickle's success An intimate and informal office set-up that will make you feel like at home A Cultural Activity team responsible for packing our calendar with fun events, parties and trips Catered lunches and a kitchen exploding with every possible food, snack, or coolers you can imagine Craving something special? Then just add it to the list, and we'll stock it for you! A Sports Club - Balewadi stadium , which is around 1 kms from the office. You can have fun whatever sport activity you prefer. MindTickle is a next generation sales productivity and readiness platform that helps companies to prepare their sales reps, customer support and partners in a scalable and effective way. MindTickle does it by combining the power of social, mobile, cloud and gamification. MindTickle is a winner of TiE50 this year. MindTickle was awarded #1 in the category of “Best use of engagement techniques in Online Learning" at the Gamification Summit, San Francisco in 2013. It was also awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" in 2014. Funded by top tier VCs such as Accel Partners , MindTickle is part of the elite club of startups that are creating and owning a new product category. Ranked #68 in the list of the topmost social selling brands globally (ahead of the likes of GE Capital and Savo), MindTickle has already garnered an enviable list of customers . World 12% billion dollar startups partners with us to keep their sales reps aligned with their business strategies. Companies like Cloudera, Nutanix, Qualtrics, AppDynamics, Rocket Fuel, Couchbase, inmobi, Ola, Vodafone, & Dabur have partnered with us. This is a great time to join the MindTickle team. The product has found a market fit and hockey stick has kicked in. A great learning experience and memorable journey is guaranteed!!