Customer Success Executive (B2B)

Job description

We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries . We are looking for a proactive and customer-focused Customer Success Executive (B2B) to manage corporate client relationships, deliver exceptional service, and drive customer satisfaction, retention, and long-term success. Key Responsibilities Serve as the primary point of contact for assigned B2B clients, handling customer inquiries and service requests via phone and email. Provide first-level technical support and proactively follow up on customer cases, system-related issues, non-streaming units, and outstanding service requests. Monitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming. Contact customers to troubleshoot non-streaming units and coordinate repair appointments for vehicles in operation. Work closely with internal departments to escalate issues and ensure prompt resolution within agreed service levels. Build strong relationships with existing customers by delivering end-to-end customer support while driving customer retention, upselling, and cross-selling opportunities. Maintain accurate records of customer interactions, follow-ups, and resolutions to ensure excellent service delivery. Requirements 3–5 years of experience in Customer Success, Customer Service, Customer Retention, Key Account Management, or a related B2B customer-facing role. Experience in the BPO, automotive, telematics, fleet management, or SaaS industry is an advantage. Strong proficiency in Microsoft Office, particularly Microsoft Excel, with good analytical and reporting skills. Customer-focused with excellent problem-solving and relationship management abilities. Strong verbal and written communication skills, with the confidence to engage professionally with corporate clients. Able to communicate effectively in English, both spoken and written. Highly organized, proactive, self-motivated, and able to work collaboratively in a fast-paced environment with a positive attitude.