Customer Success Intern

Job description

Customer Success Intern (Unpaid Praktik , 3–6 months) Kickstart Your Career in Customer Success Are you looking for a hands-on internship where you can make a real impact and work with global leaders in the Pharmaceutical Industry ? As part of Consensus' Internship Program, we’re offering an exciting unpaid praktik (3–6 months) in our Customer Success team - a unique opportunity to gain real-world experience in SaaS, client engagement, and digital platforms while contributing to meaningful work that helps major global companies communicate, train, and connect better . Why This Opportunity is Special This is not your typical internship. You’ll : Work directly with world-leading health and pharma companies Help drive engagement and digital adoption on a cutting-edge platform Gain experience in a fast-growing international SaaS company Collaborate across teams (Account Management, Product, Events) Build valuable skills in customer success, onboarding, and platform operations You’ll be part of a team where your ideas are heard, your work matters, and your development is prioritized. About the Team The Customer Success Team is the voice of the customer at Consensus. We partner closely with Account Managers to ensure customers succeed on our Connect platform - driving adoption, satisfaction, and long-term value. What You’ll Be Doing At Consensus, Customer Success is not one-size-fits-all, we both: Support customers by actively running and building their Connect platforms , and Train and enable other customers to operate the platform independently This role will involve a significant amount of hands-on platform building and content management in Connect , which is a key part of how we deliver value to our customers. Support onboarding and platform setup for customers Assist with training sessions and customer guidance Provide frontline support and resolve customer inquiries Build and manage customer platforms and report on engagement Help coordinate events (virtual, hybrid, in-person) Deliver personalized customer support and check-ins Identify opportunities to improve customer experience Support engagement initiatives and customer success activities Who You Are We imagine you are: A student in Business, Communication, Digital, or similar Curious about SaaS, customer experience, and digital platforms A strong communicator with a service mindset Detail-oriented and comfortable working hands-on with tools and systems Fluent in English (Danish is a plus) Bonus if you have: Experience with customer support, events, or digital tools What You’ll Gain Practical experience in Customer Success & SaaS operations Exposure to global enterprise clients A steep learning curve in a supportive and high-impact environment Strong foundation for roles in Customer Success, Consulting, or Account Mana gement What We Offer A place in a young, ambitious, and supportive environment where collaboration, respect, and community matter Flexible internship conditions that fit your study requirements A vibrant office culture with social events, lunch, snacks, and activities like padel A central location in Østerbro ( Middelfartsgade 17) Why This Role Matters This internship gives you real responsibility and hands-on experience from day one . You’ll contribute directly to customer success while developing valuable skills in SaaS and engagement. It’s also a key talent pipeline for us - high-performing interns may be considered for future full-time opportunities after graduation. What Happens Next After you apply, our People & Culture team will review your profile. If there’s a match, you’ll join a short and transparent interview process designed to give you a genuine feel for working at Consensus. About Consensus Consensus is a Copenhagen-based engagement technology company with a global reach. Our Connect platform helps organizations communicate, train, and meet more effectively. We combine technology and consultancy to deliver impactful engagement solutions across industries. We’re growing fast - and this is your chance to grow with us. Important Note This is an unpaid internship ( praktik ) intended as part of a study program or for gaining practical experience. Diversity & Inclusion We’re committed to building an inclusive workplace where diverse perspectives are valued. At Consensus, everyone should have the opportunity, support, and space to succeed. If this sounds interesting, we’d love to hear from you.