Customer Success Intern (Product and Ops) Milan, Italy

Job description

# Transforming Circular Economy ### Embrace our Mission Circularity for everyone! We are on a mission to help people recover the value embedded in their pre-owned goods, transforming them into currency, and enabling brands to sell more sustainably. We’ve built a unique AI-powered, product-centric platform that connects retailers, consumers, and professional used-goods buyers. As we scale rapidly across Europe, we’re raising the bar for sustainability in one of the largest markets worldwide. ### Live by our Culture We foster autonomy within our team, driven by our mission and the belief that 'culture eats strategy for breakfast.' In our view, agile management, long-term planning, and a deductive approach often fall short—only execution and tangible results truly matter. We believe in shared ownership of the company and learning through experimentation. ### Join our Team We are highly focussed on people and work relentlessly to put the best possible team together. Veliuers have worked in some of the best startups worldwide: Senso, Palantir, Reddit, Meta, Scalapay, Sibill, ScaleAi, Satispay and more! We secured our 4m USD pre-seed round in July 2025 and we have giga office in Milan (Italy). ## **Why This Role Is Different** This is more than a support role—it’s a strategic starting point for anyone aiming to grow into a product or operations management path. You’ll work at the crux of Product and Operations, gaining the kind of end-to-end exposure that builds the foundation for a career in Product Management. You'll learn how product decisions are made, how customer feedback becomes roadmap, and how to balance user needs with business goals. ## Core Responsibilities - You will be the first point of contact for customer inquiries—via chat, email, and other channels for all the type of customers and business partners. - You will work in autonomy and minimal supervision, with the goal becoming the keeper of our customer understanding via unfiltered direct contact , not just the owner of customer support. - You will be building, not just reacting. Design and execute outreach initiatives (e.g., re-engagement emails, feature education, seasonal campaigns), collaborate with Product to turn customer insights into new features, fixes, and improvements. - Track key metrics (e.g., NPS, retention, churn risk) and recommend strategies to enhance value ## What we value - Eager to grow into a Customer Success Lead role in the future - Passionate about sustainability, user experience, and data-informed decision-making - Proactive and creative—you don’t wait for problems to come to you, you go find them - Empathetic, clear communicator, and comfortable handling feedback from all types of users - Organized and able to manage multiple workstreams in a fast-paced environment ## What We Require - Fluent in Italian - Excellent communication skills, both written and verbal. - Comfortable using or learning CRM tools (Intercom, ZenDesk, ...), email campaign tools, and analytics dashboards - Background in Economics, Business or having worked at a startup.