Customer Success Lead

Job description

ABOUT RABOT At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment! ROLE OVERVIEW - Position: Customer Success Manager - Location: US Remote - Experience: 5+ years in Customer Success, Support, or Sales KEY RESPONSIBILITIES - Act as the primary point of contact for customers, ensuring their satisfaction and success - Guide new customers through the onboarding process, ensuring effective product usage - Identify and execute upsell and cross-sell opportunities that align with customer needs - Track and manage customer renewals to maintain and grow our customer base - Gather and analyze customer feedback to improve our services and identify growth opportunities - Collaborate with sales and product teams to enhance the customer experience - Willing to travel and participate in system installations. IDEAL CANDIDATE - Proven experience in Customer Success, Support, or Sales roles - Strong communication and relationship-building skills - Analytical mindset with the ability to identify upsell opportunities - High emotional intelligence and empathy - Proficiency with CRM software and willingness to learn new systems - Passion for technology and interest in the supply chain/fulfillment industry WHAT WE OFFER - Competitive salary and performance-based bonuses - Comprehensive health benefits - Stock options for long-term growth potential - Professional development opportunities - Chance to make a significant impact in a high-growth startup