Customer Success Lead (Remote California or Texas)

Job description

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: - Cultivated a community of more than 650,000 active developers and builders - Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects - Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. *This is a remote role, however you must be based in California or Texas. We’re looking for a Customer Success Lead to manage our Guided and High Touch Customer Success Managers across the West and Central regions. This role reports to the Global VP of Customer Success. At n8n, Customer Success is mission-critical. Our customers are builders: developers, ops teams, and innovators automating their workflows and scaling their impact through n8n. Ensuring they can implement our solution effectively and realize its full value isn’t just a nice-to-have, it’s what will keep them growing with us for years to come. We’re in the exciting stage of scaling out the Customer Success function: maturing our playbooks, shaping customer journeys, and building the foundation for scalable growth. We’re looking for someone who can lead by example - a strategic thinker with strong leadership skills who’s also eager to roll up their sleeves and build alongside the team. You’ll have the opportunity to design processes, work directly with customers, and help shape how n8n delivers value at scale. If you thrive in an environment where ownership, creativity, and impact go hand in hand, this is your chance to help define what Customer Success means in one of the most exciting automation companies in the world. 🎯 Your main goal will be to recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers. You’ll play a key role in building the CS function from the ground up - designing the processes, playbooks, and automations that drive customer value and scale. You’ll also represent n8n as a customer-facing leader, partnering closely with teams across Sales, Product, and Support to ensure a seamless customer journey and long-term success. HANDS-ON BUSINESS LEADERSHIP - Develop a deep understanding of our customers and what drives their success. Build and refine our processes, playbooks, and automations that enable the team to deliver maximum customer impact efficiently and at scale. - Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1-2 quarters ahead. - Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention. PEOPLE MANAGEMENT - Attracts, develops, and empower top talent to meet customer needs and deliver on team and company goals. - Drive productivity by embedding automation and scalable practices that help CSMs focus on high-value work and measurable outcomes. - Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression. STAKEHOLDER PARTNERSHIP AND COMMUNICATION - Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business. - Serve as the voice of the customer internally - advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers. - Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress. - Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes. OPERATIONAL EXCELLENCE - Establish an operating rhythm that provides predictability for the business - ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience. - Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar. REQUIREMENTS MUST-HAVES 👥 2+ years of people management experience - hiring, developing, and retaining high-performing ICs 💼 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large enterprises 🤝 Proven ability to collaborate cross-functionally with internal and external stakeholders 💻 Tech industry experience and relevant subject-matter expertise 🎯 Bachelor’s degree+, preferably in a technical or engineering field NICE-TO-HAVES 🌍 Experience leading remote teams across multiple regions and/or countries 🤖 Automation curiosity: You’re familiar with AI and automation tools, bonus points if you’ve played around with n8n! 🚀 Startup or scale-up experience: Comfortable operating in fast-changing, high-growth environments 🎯 Bachelor’s degree+, preferably in a technical or engineering field n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future. BENEFITS - Competitive compensation 💸 – We offer fair and attractive pay. - Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. - Work/life balance 🏖️ – We work hard but ensure you have time to recharge: - Europe: 30 days of vacation, plus public holidays wherever you are. - US: 20 vacation days, 8 sick days, plus public holidays wherever you are. - Health & wellness 🩺 – - Europe: We provide benefits according to local country norms.* - US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. - Future planning 💰 – - Europe: We provide pension contributions according to local country norms.* - US: 401(k) retirement plan with a 4% employer match. - Financial security 🛡️ – - Europe: We provide benefits according to local country norms.* - US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. - Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. - A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! - Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. - Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. - Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. * Country-specific details are provided in your contract.