Customer Success Leader, Enterprise

Job description

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is hiring an Enterprise Customer Success Leader to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise clients. This role will drive customer adoption, satisfaction, and long-term partnership with some of the world’s most sophisticated law firms and fortune 100 companies. You will be responsible for developing strategic customer success initiatives, implementing scalable processes, and ensuring our enterprise clients achieve measurable value with Harvey. The team is growing rapidly, and this leader will play a critical role in shaping our enterprise success strategy and culture. WHAT YOU’LL DO - Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention. - Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion. - Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment. - Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships. - Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction. - Represent the voice of the customer internally, influencing product roadmaps and operational improvements. WHAT YOU HAVE - 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams. - Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector. - Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up. - Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level. - A coaching mindset and passion for developing high-performing teams. NICE TO HAVE - Background in law or experience in the legal technology sector - Previous experience in consulting or professional services firms - Experience working with or supporting large financial institutions or asset managers COMPENSATION $191,800 - $250,000 USD OTE 80/20 DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-GK1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai