Customer Success Manager - 12m FTC

Job description

Want to be a part of a company that’s making a difference? We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers. 🌍 Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces. 💡 Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed. 📈 Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector. We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers. Our culture code , a set of principles that underpins our values, is our commitment to each other and working better together. Join EcoOnline and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact! About the Role Please apply with an English CV The Customer Success Manager is accountable for driving strategic growth, retention, and long‑term value across our highest‑priority enterprise customer portfolio. This role leverages advanced account management and executive‑level partnership to deeply understand each customer’s business objectives, navigate complex challenges, and ensure our solutions become critical to their success. This position is a temporary cover for an employee who will be on leave during this period. Key Responsibilities: Account mapping (understand the business and strategy) Stakeholder identification and management requirements Life cycle management (Onboarding, adoption, maintenance, development, renewal) Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organizations. Consult with and manage account stakeholders, to maximize service delivery performance in a consistent and sustainable way. Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified. Support line manager to deliver broader group related goals. Management of assigned Key Accounts, to include: Quarterly/Biannually client Review Meetings Identification of upsell and Cross Sell opportunities Support sales process, working closely with sales function to maximize NRR Customer Escalations What we're looking for: 2+ years of experience in similar role in a SaaS environment Fluent Norwegian and English speaker. Strong Key Account Management experience within a SaaS business (2+ years). Support in the Consultative solution selling experience, through understanding of needs and qualification of opportunities for revenue team. Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM). Excellent influencing abilities/people management skills. All experience and education considered. Proven track record in similar role. Proven ability to build and develop interpersonal relationships externally and internally. Our Benefits: We offer a variety of global benefits which are listed below! Please note a country-specific breakdown will be provided during your interview process. 🌴 Generous Paid Time Off 🍼 Extended Parental Leave ❤️‍🩹 Robust Health Coverage 💡 Accelerated Learning Paths 🧘‍♂️Team Wellness Initiatives 📆 Company-wide Events 🌎 Employee Resource Groups ⭐️ Recognition awards EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner. While EcoOnline may occasionally partner with professional recruitment agencies, we will never ask or require candidates to pay for CV writing, career coaching, recruitment services or any part of our hiring process . If you are contacted by someone claiming to represent EcoOnline and are unsure whether the opportunity is legitimate, please exercise caution and verify the communication through our official careers page or by contacting us directly. #LI-Hybrid