Customer Success Manager

Job description

ABOUT AMPEROS Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients. We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you. ABOUT THE ROLE We’re looking for a Customer Success Manager, to lead the deployment of our AI coworkers within our new and existing customers. The ideal candidate thrives at the intersection of working with customers, communicating with senior executives, implementing complex agentic solutions, and coordinating with internal stakeholders (e.g. engineering, product, and more). You will own and drive customer outcomes across pilots, onboarding, and existing relationships, helping clinics achieve ROI and performance requirements with our AI agents. This is a high-visibility role working closely with Product, Engineering, and GTM teams. This position is ideal for someone who can structure ambiguity and lead customers through complex transformations. WHAT YOU’LL DO - Lead deployments end-to-end – configure workflows, coordinate data readiness, build SOPs, and ensure each client is set up to hit performance targets from day one - Own customer relationships – serve as the primary point of contact across all stakeholders, communicating financial impact and demonstrating strategic value - Create and maintain executive-facing deliverables – agendas, implementation roadmaps, performance dashboards, and process materials that clients and internal teams actually use - Triage and resolve operational issues quickly – loop in Product and Engineering when needed and see problems through to resolution - Build and track KPIs – identify trends and surface risks before they escalate - Build documentation, process guides, and implementation materials – scale the deployment playbook as we grow - Identify where the product or process is breaking down – bring concrete proposals back to the team WHAT WE’RE LOOKING FOR - 2+ years of experience in customer success and deployments, investment banking, management consulting, or a similarly rigorous, client-facing environment - Analytically sharp – you can work with data, interpret trends, and translate numbers into a compelling narrative for an executive audience - Exceptional communicator – written and verbal, with the presence and judgment to work directly with C-suite stakeholders - Comfortable with ambiguity – you can structure your own work without waiting to be told what to do next - Client driven – you understand what it means for a client to succeed, and you take it personally when they don't - Skilled at building trust – you manage competing priorities and drive outcomes across Product, Engineering, and GTM teams - Proficient in Excel and PowerPoint – you can build executive-ready materials and light financial models - Healthcare or RCM background is a bonus but what matters is your ability to get on top of a complex domain quickly and execute PERKS & BENEFITS - In-person culture at our Flatiron office in NYC with paid lunch and dinner - Flexible hours and time off - Gym stipend - Commuter benefits - Health, dental, vision insurance - 401(k) with matching contribution - Annual offsite OUR VALUES - Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives. - Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures. - Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.