Customer Success Manager

Job description

ABOUT EASYGENERATOR Easygenerator is a fast-growing EdTech scale-up, headquartered in Dubai, on a mission to revolutionize learning with our award-winning authoring tool. Trusted by global giants like Kellogg’s, T-Mobile, and Siemens, we’re continuing our global expansion and inviting you to join us in simplifying knowledge sharing and transforming the EdTech landscape as part of our high-impact global team. We are an AI-first company, not only in the products we build, but also in how we operate internally. You’ll gain hands-on experience with the latest AI technologies and develop a future-proof skillset. ABOUT THE ROLE We are looking for a highly energetic Customer Success Manager to join us! You will gain experience building trustful relationships with our customers on all levels, in a variety of industries and across a broad geographical area. Easygenerator provides an eLearning authoring software solution (SaaS). We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and have some fun along the way! We established the customer success department in 2017 to help our customers accelerate the value they get out of the product and it did! Since then, the customer success department is growing rapidly. In this role you will own a portfolio of customers and work closely with them in designing and executing success plans to ensure their L&D objectives are met. It is the customer success manager’s mission to add value throughout the customer lifecycle to drive successful renewals, contract expansion and advocacy. AS AN EASYGENERATOR CUSTOMER SUCCESS MANAGER YOU WILL: - Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. - Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. - Objectively assess account health scores and proactively take action to improve them to maximize customer retention. - Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. - Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. - Develop and execute strategic success plans tailored to each customer’s objectives and use cases, supporting retention and unlocking opportunities for account expansion and upsell - Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. WHAT YOU BRING - A bachelor’s degree or higher. - Experience. You have 0–2 years of Customer Success (or key account management–related) experience. Previous experience is beneficial but not required. - Excellent communication skills. You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen. - Commercial mindset. You have a passion for negotiating the best possible outcome for external and internal stakeholders. - Customer oriented. You know how to get to the question behind the question and you’re truly focused on helping your customer succeed. - A passion for HR tech is preferred. You’re up to date on the latest trends and developments in our discipline. WHAT’S IN IT FOR YOU: - Working in a fun & international environment surrounded by a dedicated team. - Being part of a fast-growing scale-up environment where you can make an impact from day 1 - Career framework and growth coaching - Develop yourself in the direction you love most: due to our fast growth, many new opportunities are unfolding quickly - Remote working policy READY TO JOIN US? - Apply now and be part of shaping the future of EdTech!