Customer Success Manager

Job description

TL;DR: WHY CHOOSE FLINT? ⚡ We're winning quickly: Backed by Accel, by the same partner who led the first round for Scale, Vercel, and Sentry, plus Sheryl Sandberg's fund SBVP and Neo. We launched in February 2026 (announced here https://www.linkedin.com/posts/michlimlim_flint-ai-builds-you-on-brand-pages-for-every-ugcPost-7432095475916230656-gUBS/?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg), and are already powering pages that generate hundreds of thousands of dollars in pipeline + featured on CNBC https://www.youtube.com/watch?v=h84aSoFawQE&t=1259s. ⚡ Recognized names that turn heads: We've earned the trust of customers like Cognition, Glean, Langchain, Tandem, 11x, + more we don't publicly reference. (Our gong has been put to great use! https://www.linkedin.com/posts/michlimlim_help-me-settle-a-debate-with-laura-lee-activity-7399163641784332288-O9Yl?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg) ABOUT FLINT Flint is the agentic platform that ships pages from your brand and ad campaigns. AI doesn't replace marketers. It removes the work that should never have been theirs: building a one-off landing page for every keyword, every campaign change, every A/B test, then waiting on design and engineering to do it. Today we deliver on-brand pages on your own domain in minutes, with no rebuilds and no engineers. We're backed by Accel, Sheryl Sandberg (former Meta COO)'s venture fund SBVP, and Neo. THE VISION Sandberg instantly understood Flint's vision. "I was sharing how it took (me) five teams three months to build one A/B test just to increase conversion by 10% on our Google ad," Lim said. "And then she stopped me, [and] said, 'Michelle, it was 140 people at Meta who had to do this'." — TechCrunch Imagine a website that builds new pages, tests creative, and optimizes performance in response to real-world signals: competitive shifts, user behavior, trending search queries, the way an autonomous vehicle responds to road conditions and traffic. The marketer still owns the work that compounds and the work that requires taste: strategy, audience, creative direction, brand judgment. Flint takes the manual production off their plate so they get those hours back. THE TEAM "One of the most talent-dense AI startups... each member of the early Flint team has a track record, and as a team, they perform like athletes. Amazing to watch." - Dan Levine, Accel Flint is led by co-founders Michelle Lim https://www.linkedin.com/in/michlimlim/, Engineer #1 turned Head of Growth and Product at Warp, and Max Levenson https://www.linkedin.com/in/max-levenson-a6102199/, engineering leadership at autonomous vehicle startup Nuro, then Engineer #2 at Vooma (YCS23). Every single member of the Flint team has been a founding engineer / founder. Early stage best practices are in our team's DNA. Because of that, our team knows how to catalyze hockey stick growth, but just as critically, how to navigate it sustainably to create $XB valued companies. After all, we've done it before. We are alums of Netflix, Scale, and Shepherd (YC W21), and work together in-person out of historic Jackson Square. THE PRODUCT Companies have used Flint to hit goals like… - Ranking #1 on AI answer engines like ChatGPT, Perplexity and Google AI Overview - Lifting ad conversion rates - Generating hundreds of thousands of dollars in pipeline revenue THE ROLE: CUSTOMER SUCCESS MANAGER Flint is growing fast, and the customers signing up now will determine whether our reputation spreads to the next marketing team. We’re hiring our first Customer Success Manager to own this critical function. You’ll report to the CEO and collaborate closely with our Solutions Engineer. You’ll serve as a strategic advisor to our customers’ marketing teams—learning their goals, embedding in their workflows, and teaching them how to get the most out of Flint. You’ll manage the customer relationship from sign-up through expansion: onboarding, monitoring customer health, reaching out to at-risk accounts, driving new use cases, and developing case studies. Success in this role is measured by customers activating, staying, expanding, and referring us to others. The ideal scenario is when customers call you before making any major marketing decision. You’ll be responsible for both small self-serve and mid-market accounts. We’re seeking a high-care, fast-moving individual energized by long-term relationships and deeply engaged in helping customers grow. KEY RESPONSIBILITIES: - Act as a trusted advisor to marketing leaders. Learn their goals, map Flint’s capabilities to their needs, and partner on impactful marketing initiatives. - Own the customer relationship end-to-end: onboarding, monitoring health, identifying and addressing churn-risk, driving expansion, and developing case studies. - Build systems for customer health assessment—analyzing behavior, feature adoption, and marketing performance to surface risks and flag at-risk accounts early. Develop targeted intervention plans. - Monitor new sign-ups, identify those needing support, and proactively reach out. Offer hands-on guidance via Zoom, walk customers through features, and respond quickly when they’re blocked. - Drive product expansion. Encourage customers to explore new features relevant to their business needs and highlight the product’s full value. - Develop case studies. Create systems to identify happy customers, conduct interviews, draft stories, and collaborate with marketing to publish them. Aim for three to four strong case studies per quarter, with great ones highlighting the impact of our customer success. - Collaborate weekly with the engineering team, sharing customer feedback about onboarding issues and product areas that cause challenges. BASIC QUALIFICATIONS: - 4+ years of customer-facing experience, ideally in an agency setting close to marketing - AI fluency - Motivation to learn marketing (CMS, SEO, landing pages, lifecycle email, the whole stack. We'll teach you, but you have to want it - You write well. Most of the relationship lives in Pylon and Slack. Case studies live on the marketing site - You can read our product. When someone says "the editor is weird," you can figure out what they mean and route it to engineering You're in SF or moving here. We work from the office Preferred qualifications: - You've worked inside an agency and already understand marketing deeply - You have hands-on marketing experience - You're comfortable with ambiguity and no playbook. - You've lived the problem of building and managing digital marketing and websites yourself - You're motivated by long-term relationships and helping customers win, not by closing tickets FLINT IN THE PRESS - Nasdaq Opening Bell https://www.linkedin.com/posts/michlimlim_last-monday-i-rang-the-nasdaq-opening-bell-share-7455655489050243072-ZCXr/?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg - April 2026 - TechCrunch https://techcrunch.com/2025/10/14/sheryl-sandberg-backed-flint-wants-to-use-ai-to-autonomously-build-and-update-websites/ - Oct 2025 - Business Insider https://www.linkedin.com/posts/michlimlim_talked-to-business-insider-about-my-journey-activity-7391519642181193728-YpNL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg - Nov 2025 - Pragmatic Engineer podcast https://www.linkedin.com/posts/gergelyorosz_what-is-it-like-to-be-a-founding-engineer-activity-7402081224443457537-1_tA?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg - Dec 2025 - CNBC https://www.youtube.com/watch?v=h84aSoFawQE&t=1259s - Dec 2025 - Follow us on LinkedIn https://www.linkedin.com/company/tryflintai and X https://x.com/tryflint/?utm_source=JD WHAT WE OFFER 🌆 Historic office in Jackson Square (with 2 rooftops and a shower) - tour virtually here https://www.linkedin.com/posts/michlimlim_we-rolled-a-pineapple-through-3000-sqft-of-activity-7367291407998324736-DRzf/ 💺 A crazy upside-down battlestation - tour virtually here https://www.linkedin.com/posts/michlimlim_some-people-donate-espresso-machines-to-the-activity-7381720109918113792-_OVS?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg 🌿 20 PTO days a year and full health benefits 🍽 Lunch and a fully stocked snack bar at the office, incl. Cometeer coffee pods 🦮 Dog friendly 🤝 Competitive salary + equity [we stand by care for our employees https://www.linkedin.com/posts/michlimlim_my-buddy-prem-nair-was-engineer-2-at-windsurf-activity-7355686617514188800-FihO/?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg] ✨ More benefits coming very soon. OUR CULTURE We are an intensely creative team. After work, we are (avid) readers, photographers, acapella singers, film critics (who don't hold back), bakers, yoga teachers, interior designers, and more. Catch us in action at our launch party https://www.linkedin.com/posts/michlimlim_behind-every-startup-launch-is-a-community-activity-7384241772484308993-ouxc?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg, rock climbing https://www.linkedin.com/posts/michlimlim_were-getting-ready-to-climb-out-of-stealth-activity-7381038576362336256-uGLQ?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg, celebrating birthdays https://www.linkedin.com/posts/michlimlim_this-week-we-had-double-the-reason-to-celebrate-activity-7370907845892022274-FZuU?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg, hosting trivia nights https://www.linkedin.com/posts/michlimlim_another-successful-trivia-night-in-the-books-activity-7364693624766222336-wrPL?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg, going for pilates https://www.linkedin.com/posts/michlimlim_building-a-company-is-basically-like-pilates-activity-7363985277901578244-qlf0?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg and more.