Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in! As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!This is a 100% Remote position - now & foreverRequirementsWhat You’ll Do: Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenueEstablish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long termRespond to phone calls and emails to support adoption, usage and expansion within the customer baseMeet or exceed aggressive responsiveness and quality goals Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfactionUtilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customersProactively influence team culture by actively participating in team and company activities and opportunities for feedbackWhat you’ll Bring:Bachelor's DegreeCustomer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in softwareDetailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the flyEnthusiastic and proactive self-starter with ability to communicateEmpathy for customer experience, and a desire to make customers successfulUnderstanding or previous use of CRM, Customer Success or Help software tools Excited to operate in a fast paced start-up environmentBonus Points:A desire to do and achieve brilliant things!Authentically curious, you love learning and improving yourself Integrity is fundamentally important to you You want to make a real differenceYou are naturally entrepreneurial and Street smartBenefitsIn addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!
PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!
As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!
This is a 100% Remote position - now & forever
Requirements
What You’ll Do:
- Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
- Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
- Respond to phone calls and emails to support adoption, usage and expansion within the customer base
- Meet or exceed aggressive responsiveness and quality goals
- Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
- Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
- Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
What you’ll Bring:
- Bachelor's Degree
- Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
- Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
- Enthusiastic and proactive self-starter with ability to communicate
- Empathy for customer experience, and a desire to make customers successful
- Understanding or previous use of CRM, Customer Success or Help software tools
- Excited to operate in a fast paced start-up environment
Bonus Points:
- A desire to do and achieve brilliant things!
- Authentically curious, you love learning and improving yourself
- Integrity is fundamentally important to you
- You want to make a real difference
- You are naturally entrepreneurial and Street smart
Benefits
In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.
PerformYard is a profitable, growth-stage B2B SaaS company transforming how organizations manage and measure employee performance. Our AI-enabled platform is widely adopted for its customizable performance processes, ease of use, and measurable business impact. As we scale, PerformYard has significant opportunities to accelerate growth by creating AI-native workflows, expanding into adjacent talent modules, and modernizing our user experience.
PerformYard is a profitable, growth-stage B2B SaaS company transforming how organizations manage and measure employee performance. Our AI-enabled platform is widely adopted for its customizable performance processes, ease of use, and measurable business impact. As we scale, PerformYard has significant opportunities to accelerate growth by creating AI-native workflows, expanding into adjacent talent modules, and modernizing our user experience.
