Customer Success Manager

Job description

About Juicebox Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies. We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world. Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B https://juicebox.ai/blog/series-b here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital. About the Role Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts. Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously. You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk. You Will… - Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal. - Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly. - Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond. - Own commercial conversations, including renewals, pricing negotiations, and complex buying processes. - Identify and close expansion opportunities across teams, stakeholders, and product offerings. - Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers. - Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships. - Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices. You Have… - 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 75-150 accounts. - A track record of exceeding commercial goals and driving customer growth. - The ability to manage multiple customer conversations and priorities simultaneously. - A builder mindset and comfort operating in ambiguity before a playbook exists. - Executive presence and confidence engaging senior stakeholders. - Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement. Perks & Benefits - Top-of-market compensation with meaningful equity, because everyone should share in our success. - Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents. - $2,000 annual wellness stipend to support your physical, mental, and financial well-being. - Daily meals provided. - $300/month commuting stipend to help cover the cost of getting to and from the office.