Customer Success Manager

Job description

At Orchard, we’re securing America’s food supply by building the AI Farmer that automates our nation’s farms. We are the industry leader, growing rapidly, and backed by more than $25 million from leading investors, including Quiet Capital, Shine Capital, and General Catalyst. Every year, hundreds of billions of dollars in crop value are lost because critical farming decisions are made using incomplete and imprecise data. We’re building the technology to change that. Our AI-powered camera systems mount to tractors and scan millions of trees, vines, and plants, capturing precise data on yield estimates, fruit size, crop health, disease, and more. We train edge vision AI models that analyze every plant and determine exactly what interventions and treatments it needs. That intelligence flows into FruitScope OS, our farm-management platform, where growers can understand their crops, make better decisions, and direct operations in the field. Today, Orchard’s technology is trusted by some of our nation’s largest farms. They use our products to grow higher-quality crops while reducing chemical use and operating costs, helping them farm more profitably and sustainably than ever before. OUR CULTURE: - Unshakeable Resilience – Our customers feed millions of people, and our customers depend on us. We are ultra-hardworking, never give up, and we do whatever it takes. - Always Keep Moving – We move fast, waste no time, and have an extreme bias towards action. Progress compounds every day, and our impact is measured in decades. - Improve Everything – At 1% success, we save millions of pounds of food from going to waste. If we are 100% successful we will impact the lives of billions of people across the world. - Farmers First – Every team member spends at least a few days in the fields with our farmers each month. - No Job Beneath Us – We’re low ego, own every outcome, and are all working towards the same goal. THE ROLE: As a Customer Success Manager at Orchard Robotics, you'll leverage your skills in customer success, communication, and problem-solving to help our customers succeed using cutting-edge ag-tech. You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with. This is a critical role in helping our customers achieve 100% with our tech, making their farms more profitable & sustainable than ever before. This is a dynamic role, best suited for highly driven, organized individuals who are great communicators and thrive in rapidly evolving environments. We're looking for someone who loves working with customers, and is quick to identify problems and find great solutions. You'll need to be organized and proactive to make sure our customers have a stellar experience as we scale our technology across hundreds of farms. We can't promise predictable days, but we'll guarantee excitement, growth, and a real impact on building the future of farming. About the role: - Hybrid role where you'll spend time working from home, and involves frequent travel to our customer farms (mainly based throughout CA and WA) - Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium - We move fast, and sometimes this means staying late or working weekends - Our team is close-knit & highly driven, and while you will report to our Director of Customer Success, you’ll work directly with our CEO and entire team - We’re deeply motivated by the impact we’re making – every new system deployed means much less food that goes to waste, and many more people who are fed. - You'll take on a pioneering role in the customer success function of a fast-growing startup having a real impact on American agriculture. What you’ll do: - Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems. - Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers. - Execute and build on our customer training procedures so our customers can learn our technology easily. - Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams. - Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team. What makes you a good fit: - Outstanding, customer-centric communication skills. - Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate. - You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions. - Exceptional organizational abilities, managing numerous priorities in a fast-paced environment. - Ability to effectively communicate technology topics from our engineering team to our customers. - Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across California and Washington state). - Experience working with ERP systems and CRMs (HubSpot, Salesforce). - Ability to coordinate effectively across various stakeholders in large, enterprise organizations. If you're looking to help make a positive impact in the world by building the future of farming, come join us!