Customer Success Manager

Job description

Rain is the world's first AI Financial Health Platform, serving 3.5 million employees at leading organizations like McDonald's, Marriott, and T-Mobile. Rain works in the background to optimize every employee's financial life to prevent shortfalls and build long-term stability. Backed by top investors including QED and Prosus, Rain has raised $150M in venture funding to fuel our next stage of hyper growth. As a Customer Success Manager (CSM) you will work with our largest customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate. What you’ll do - Own the entire relationship between Rain Instant Pay and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service - Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations - Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded - Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments - Be the customer point of contact and voice for support, queries and functional assistance - Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts - Use customer relationships as needed for prospect references Who you are - 3+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers - Strong project management skills and ability to prioritize internal and external requests - Demonstrated track record of successfully building relationships and problem solving skills - Proven ability to measure, understand, and communicate business needs and impact to your customers - Ability to be flexible and adjust to changing priorities or projects as the company scales - Experience in FinTech is a plus - Experience using an enterprise CRM (HubSpot, Salesforce, etc.) Who We Are: Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday. Compensation: $80,000-$95,000 Base | OTE $85,000-105,000. Note this is a range and we take in a variety of factors when determining total compensation for the position. How we care for our team: Along with competitive salaries, Rain offers great benefits including: - Flexible PTO - Medical, Dental, Vision, Life, Disability coverage - Parental leave - Monthly stipend - Equity options Diversity, Equity and Inclusion Commitments As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us. What’s Next Ensuring a smooth and enjoyable candidate experience is critical for us. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.