Customer Success Manager

Job description

WHAT IS SYLVERA ANYWAY? ‍👩‍👨🌳 Sylvera helps organisations make confident decisions in carbon and commodity markets. We independently assess the quality of carbon projects, track market pricing and supply signals, and provide geospatial and carbon intensity data — giving our clients the clarity they need to invest in real climate action. We're a team of 130+ scientists, engineers, and market experts based across London, New York, São Paulo, Singapore, and Tokyo. Our work spans market intelligence, geospatial analytics, multi-scale lidar research, and policy analysis. We partner with governments and policymakers to raise the bar for transparency and rigour across carbon markets. Backed by over $96 million from investors including Fidelity, Balderton Capital, Index Ventures, and Insight Partners, we're trusted by Fortune 500 companies, major financial institutions, and governments worldwide. If you care about climate, enjoy solving hard problems, and want to work with people who take the mission seriously — we'd love to hear from you. What will I be doing? ‍‍👩‍💻👨‍💻 We're looking for a mission-driven Customer Success Manager to help own and grow our book of business for the EMEA region. We operate in an extremely dynamic environment that requires mental agility and a genuine eagerness to build and manage key commercial relationships. This is an individual contributor position responsible for customer retention and commercial outcomes, with real scope to grow as the business scales. Specific responsibilities will include: - Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1. - Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. - Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. - Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. - Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes. We're looking for someone who: 🧠💚 - Has 3–7 years of experience in a commercial, advisory, or client-facing role — this could be in Customer Success, Account Management, or Consulting/Advisory - Has experience working in EMEA markets, with exposure to enterprise or institutional clients - Has deep knowledge of or a strong passion for carbon markets — domain expertise is a significant advantage - Cares deeply about the climate and ecosystems of the earth - Is fully fluent in English; additional European language skills are a plus - Is a self-starter who enjoys learning and thrives in constantly evolving environments; early-stage startup experience is a bonus but not required - Is comfortable engaging with senior stakeholders and building credibility quickly - Is open to occasional business travel in the region We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa. Benefits 💰 - Equity in a rapidly growing startup - Unlimited annual leave - and encouragement to actually use it! - 4 weeks/year work from anywhere - Enhanced parental leave - Up to 20 days paid sick leave - Office bar tab once a month - Weekly drinks in the office - Catered lunch once a month in office - Monthly Deliveroo allowance once a month Location 🌍 London. We work flexibly but encourage people to come to the office regularly, especially for 1-2-1, retros and divisional meetings. Our Values 🙌 Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. Do what’s right - even when it’s hard: We keep our focus on the long-term, even if that means short-term challenges. Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run. Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact. What if you’re a partial fit? 🌱 We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Equal employment opportunity 🌈 Sylvera is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. AI note-takers 🤖 We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).