Customer Success Manager

Job description

Vendelux https://vendelux.com/ is building the category-defining platform for event marketing intelligence. Events are one of the largest and most impactful marketing channels, yet historically one of the least measurable. Vendelux brings transparency and performance to this space — helping companies discover, evaluate, and optimize their event strategy with data. Our platform powers thousands of event decisions by delivering proprietary, AI-driven insights across hundreds of thousands of events globally. At the core of our platform is a robust ecosystem of event organizer partnerships — where organizers share first-party data, enabling richer insights for customers while receiving benchmarking and audience intelligence in return. From identifying the highest ROI conferences to enabling targeted meeting programs, Vendelux helps companies turn events into a predictable and scalable growth engine. In addition, Vendelux Meetings extends our platform by turning insights into pipeline — using AI to identify high-value attendees and proactively book 1:1 meetings between our customers and their ideal prospects at events. This enables go-to-market teams to drive measurable ROI and maximize every event interaction. Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark. We partner with many of the fastest-growing companies in the world, and our team includes leaders from Bain, ZoomInfo, Shutterstock, FanDuel, Compass, Airbnb, Forter and beyond. ________________ We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here. The Customer Success role is a hybrid onsite position, with 4 days in the office based in our NYC headquarters. WHAT YOU'LL DO - Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines. - Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step. - Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network. - Identify and understand customer needs, challenges, and goals to tailor solutions effectively. - Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth. - Communicate and promote proven strategies, methods, and processes that lead to success - Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction. WHO YOU ARE - 5+ years of experience in a Customer Success, specifically at B2B growth stage startups - Owned the full client lifecycle, renewals and upsells - Great team member who contributes to our culture and our business - Takes ownership and demands excellence from themselves and others - Likes a fast paced environment and is a quick learner BENEFITS - Competitive base salary and bonus - Healthcare covering medical, dental and vision - Work from our NYC HQ - Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week Come build a great company with us! Not all candidates will check all of the requirements listed above and that’s ok! We are open to great people from non-traditional backgrounds. Vendelux is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.