Customer Success Manager

Job description

About Vooma Enterprise software is undergoing a fundamental transformation. The world is shifting from systems of record to systems of automation: AI co-workers that work alongside logistics teams to help them win and move more freight. Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight. We are building the AI orchestration platform for the logistics industry, from quote to cash, automating repetitive work so teams can focus on service, speed, and scale. Vooma is growing fast with a lean team, supporting some of the most prominent industry players, including Echo, MoLo, Project44, Evans, Sunset Transportation, and more. Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry. About the role This is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates. As Customer Success Manager, you'll own the relationship with a growing portfolio of customers, ensuring they fully adopt Vooma's platform, realize measurable value, and grow with us over time. You'll be the conductor that coordinates between customers and the Vooma team to get problems solved and ensure every customer has an exceptional experience. The best candidates get deep in the details alongside their customers, doing whatever it takes to drive success, and are excited about operating at the forefront of AI and constantly adapting to new ways of working. Responsibilities - Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion - Work closely with customers to refine AI configurations and approaches which fit with their workflows - Conduct regular business reviews, translating data into actionable insights and recommendations - Partner with Engineering and Product to advocate for customer needs and influence the roadmap - Lead rollout and communication of new products and features, playing a central role in driving adoption - Facilitate account expansion and further strategic rollout with customers Must haves - 2+ years of experience in customer success, account management, or a customer-facing role - Whatever it takes mentality and low ego; you get into the details with customers without hesitation - Strong communication and interpersonal skills, with the ability to build trust across levels of an organization - Organized and proactive, with the ability to manage multiple accounts simultaneously - Excitement about AI and a hunger to constantly adapt to new workflows Nice to haves - Experience in logistics, supply chain, or enterprise SaaS - Experience serving enterprise customers / clients - Familiarity with AI or automation products - Startup experience Compensation - The opportunity to join a formidable team early enough to have an outsized impact and learn how an innovative business operates holistically - Competitive compensation and meaningful equity upside - Medical, dental, vision coverage This role is based in person in San Francisco, CA, with approximately 10-20% travel.