As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value—from cash acceleration to process optimization—driving renewals, expansion, and long-term partnership.About Sidetrade:Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us. Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. RequirementsWhat you’ll be doing:Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead levelAct as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business changeTranslate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk)Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectivesFacilitate executive business reviews, customer innovation workshops and value realization sessionsPartner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrativeServe as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use casesProactively identify adoption risks and growth opportunities using customer health data and AI insightsWhat you’ll bring:7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance TransformationProven experience working with enterprise clients in complex, multi-stakeholder environmentsStrong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital leversDemonstrated ability to quantify business value and ROI for senior finance stakeholdersBusiness & consulting skillsStrong business acumen with the ability to connect technology to financial outcomesExecutive-level communication and storytelling skills (written, verbal, and presentation)Comfortable operating as a trusted advisor, challenging customers when neededExperience managing multiple initiatives simultaneously in a fast-paced environmentTechnology & AI mindsetStrong interest in AI, analytics and automation applied to finance processesAbility to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargonExperience working with SaaS, data-driven or AI-enabled platforms preferredBachelor’s or Master’s degree in Finance, Business, Economics or related fieldWillingness to travel occasionally to customer sites BenefitsFull remote - work from home Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs Time off – competitive paid holidays plus public holidays Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement supportBecause when you thrive, we all succeed! We’re committed to providing a welcoming and inclusive experience for every candidate.If you need any accommodation during the hiring process, just let us know. Agencies We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade’s AI solutions deliver measurable business value—from cash acceleration to process optimization—driving renewals, expansion, and long-term partnership.
About Sidetrade:
Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.
We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.
We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.
Requirements
What you’ll be doing:
- Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level
- Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change
- Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk)
- Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives
- Facilitate executive business reviews, customer innovation workshops and value realization sessions
- Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative
- Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases
- Proactively identify adoption risks and growth opportunities using customer health data and AI insights
What you’ll bring:
- 7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation
- Proven experience working with enterprise clients in complex, multi-stakeholder environments
- Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers
- Demonstrated ability to quantify business value and ROI for senior finance stakeholders
- Business & consulting skills
- Strong business acumen with the ability to connect technology to financial outcomes
- Executive-level communication and storytelling skills (written, verbal, and presentation)
- Comfortable operating as a trusted advisor, challenging customers when needed
- Experience managing multiple initiatives simultaneously in a fast-paced environment
- Technology & AI mindset
- Strong interest in AI, analytics and automation applied to finance processes
- Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon
- Experience working with SaaS, data-driven or AI-enabled platforms preferred
- Bachelor’s or Master’s degree in Finance, Business, Economics or related field
- Willingness to travel occasionally to customer sites
Benefits
- Full remote - work from home
- Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs
- Time off – competitive paid holidays plus public holidays
- Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate.
If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
If you want to join an industry leader in SaaS, we are creative and smart people building the best order to cash platform on the market powered by AI(mie) and we are obsessed by bringing together the most talented team possible; with diverse experiences, backgrounds and skills to help us build something special together.Although we’re proud of our 20-year history, we’re even more excited about the future! The journey is just beginning… There is a real drive on CxO agendas for AI technology and investing in the right solution to continue growing their business. Our offerings are tailored for today’s global businesses. This is a vast market with untapped potential, and we intend to take the lead.We encourage an open, flexible, collaborative & inclusive working environment. During your first 90-day you will understand what makes our Sidetraders unique, learn our solutions, engage with our Sidetraders to set you up for success.If you want to make an impact, we'd love to hear from you!
If you want to join an industry leader in SaaS, we are creative and smart people building the best order to cash platform on the market powered by AI(mie) and we are obsessed by bringing together the most talented team possible; with diverse experiences, backgrounds and skills to help us build something special together.
Although we’re proud of our 20-year history, we’re even more excited about the future! The journey is just beginning… There is a real drive on CxO agendas for AI technology and investing in the right solution to continue growing their business. Our offerings are tailored for today’s global businesses. This is a vast market with untapped potential, and we intend to take the lead.
We encourage an open, flexible, collaborative & inclusive working environment. During your first 90-day you will understand what makes our Sidetraders unique, learn our solutions, engage with our Sidetraders to set you up for success.
If you want to make an impact, we'd love to hear from you!
