Customer Success Manager

Job description

Company Description At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business. Job Description What you will do: Manage existing customer relationships to ensure customer loyalty and expand our business relationships. Conduct regular business reviews and collaborate with customers to present strategic security strategies. Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs. Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby. Own new customer onboarding process, ensuring quick value realization. Handle customer requests, answer questions, and guide them through best practices. Create and optimize existing processes within the company and actively enhance all Customer Success initiatives. Qualifications What we are looking for: 5 - 10 years of experience in customer success management positions or similar. Experience working with enterprise customers. Ability to communicate and foster positive business relationships (English required, a second language is a plus). Basic understanding of web technologies. Accountability and personal organization are essential. Ability to establish milestones and keep all team members on task. Experience analyzing and optimizing the existing processes in the Customer Success department. Problem-solving and high-level troubleshooting abilities. Experience working within the Identity and Access Security space is a plus. Additional Information All your information will be kept confidential according to EEO guidelines.