Customer Success Manager

Job description

WHY SALESAPE? Join SalesApe, one of the fastest-growing AI companies, recognised as a leader in cutting-edge AI technology and backed by over $20 million from top VCs. We’re at the dawn of a powerful evolution, set to transform society with our tech. Our mission? To tackle inequality by empowering a huge market of non-tech SMBs—93% of all businesses, think construction, automotive, real estate, and more. While the tech industry has compounded its growth with computing power, these businesses have been technically starved. With AI agents and our natural language interface technology, we’re unlocking huge productivity gains for our clients. It’s deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent—not just as a tool, but as a trusted, hard-working member of their team. The emotional bond our clients feel toward their agent is undeniable—they often tell us their ‘Ape’ has become part of the family. Our vision is to become the ‘ brain’ of a business spinning out agent worker, freeing up time and simplifying operations, to ensure humans spend more time in real-life interaction. If you’re ready for intense, high-energy, meaningful work, come make a real impact with us at SalesApe OUR VISION, MISSION AND PURPOSE: As we started building with large language models and AI-powered natural language interfaces, I had an aha moment. It hit me just how significant this inflection point is: compute—the raw power of computers—is now accessible to people who don’t use computers." "And when I thought about that, I realized the closest invention humanity has seen to this shift was electricity. When electricity arrived, it didn’t just light up homes—it transformed industries, democratized wealth, and empowered everyone, from factory owners to farmers, to grow and thrive. Today, with AI, we have the opportunity to do the same for the real economy." "For the last two decades, the tech industry has had an incredible advantage. Computers have been like co-pilots for us, quietly amplifying our productivity and enabling us to grow faster than ever before. But 95% of businesses—builders, plumbers, and real estate agents—have been technically starved. These businesses make up 50% of GDP, five times larger than the entire tech industry, but they’ve never had access to the tools they need to compete." "This is the inequality we’re solving. APE AI is democratizing technology, bringing the power of compute to businesses that have been left behind. And what’s so rewarding is that we’re not just helping faceless corporations—we’re empowering real people. Small business owners who pour their hearts into their work. People whose success directly impacts their families, their communities, and society at large. It’s deeply rewarding to see firsthand the transformation in small businesses as they embrace their agent—not just as a tool, but as a trusted, hard-working member of their team." "For me, this mission is personal. I’ve spent my career building companies that encourage people to connect in real life, to be physically active, and to engage with their communities. This isn’t just about productivity—it’s about health, happiness, and thriving societies. Humans weren’t built to spend their lives staring at screens. We’re wired to interact, to move, to be part of the real world. And what excites me is that Ape AI is helping to make this possible—empowering businesses that create real-world value to thrive at the same pace as the tech giants." "This isn’t just about technology. It’s about fairness. It’s about giving the power of compute to the people who need it most, so they can grow, thrive, and make a difference. That’s our mission, and it’s something we can all be proud of. ROLE OVERVIEW SalesAPE.ai http://SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person clients call, trust, and grow with. You'll understand their business goals, monitor how their AI agents are performing, and take ownership of driving outcomes that keep them renewing and expanding. This role sits within the Professional Services & Customer Success function. You're not just managing accounts; you're protecting and growing revenue, and you'll be expected to approach it that way. Key Responsibilities & Scope - Own a portfolio of accounts post-onboarding, acting as the primary point of contact through renewal and beyond - Build strong relationships with client stakeholders, understanding their goals and driving outcomes from their AI agents - Proactively manage renewals and spot expansion opportunities, owning commercial conversations with confidence - Monitor account health continuously, identifying risks early and acting before they escalate - Run regular performance review calls, using data to demonstrate ROI and guide client decisions - Work closely with the onboarding team to ensure smooth handoffs - Feed structured client insights back to product and GTM teams What We're Looking For We want someone who thinks commercially, acts proactively, and builds client relationships where churn simply isn't on the table. Essential: - Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients - A genuine sales instinct with a track record of driving retention and growth - Strong relationship builder who clients want to call - Data driven and able to demonstrate ROI clearly - Highly self-managing with a bias for action Nice to Have: - Experience in AI, sales technology, or a fast-growing startup - Familiarity with CRM platforms and sales workflows What We Offer: - A pivotal role in a fast-growing AI startup with a unique product offering - Competitive compensation including base and commission - A chance to grow to lead a team in a high-growth market - A collaborative, innovative, and supportive work culture - Opportunities for professional growth in the emerging field of AI solutions - Freedom and autonomy are our principal values