Customer Success Manager

Job description

ABOUT ENODE The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale. Enode https://enode.com provides the infrastructure layer that makes this possible. Our Connect https://enode.com/connect API gives energy companies a single integration to 1000+ devices across 80+ brands. Our optimisation https://enode.com/optimize tooling gives energy companies the building blocks to manage those devices locally - think smart charging for EVs. Our Flex https://enode.com/flex product turns those connected devices into a flexible, controllable asset for energy companies. We work with device manufacturers across the energy hardware ecosystem - from EV brands to heat pump and solar inverter producers. Our customers are energy retailers, utilities, and traders building the next generation of energy services. We're backed by Y Combinator, Lowercarbon Capital, and Creandum. The decisions made now will shape how the energy system gets built. We're looking for people who take ownership, move fast, and care deeply about the role technology can play in the energy transition. AI IS FUNDAMENTAL TO HOW WE WORK AI is how a team our size keeps rewiring the way we work, fast enough to match what our mission demands. We look for people who reach for AI as a reflex and who can drop a habit that used to work. People who care about unblocking others, not just about what they ship themselves. If that's not quite how you work yet but it's the direction you're heading, we'd still like to hear from you. We assess this in our interview process, alongside everything else we look at. WHAT WE’RE LOOKING FOR: Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition. We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition. We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so. In this role, you will: - Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams - Run your accounts with AI in the loop, from customer research and meeting debriefs to investigations into customer data and clear explainers you can put in front of a customer. Turn what works into something the team can reuse. - Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact - Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale; - Collaborating closely with our product teams to ensure what we build reflects what customers actually need - Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success THIS ROLE WILL BE RIGHT FOR YOU, IF: To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building. - You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus). - You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization - Technical aptitude and familiarity with common LLM tooling and AI agent frameworks. You own what AI produces in front of a customer, and a fast answer that is wrong about customer impact does not pass. - You have a start-up mindset, with high levels of agency, drive and ambition - Are comfortable in a fast-paced environment with high levels of ambiguity. - You’re entrepreneurial and energized by building from the ground up. - You're motivated by ownership and the chance for accelerated career growth - You're analytically strong and a first principles thinker, when something isn't working, you diagnose before you escalate - You have the ability to work collaboratively in a cross-functional team environment - Bonus: Experience from either the energy sector and/or API products WHAT WE OFFER: - Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale. - A mission-driven, fun and caring environment with high drive and ambition. - Competitive compensation, including a very attractive employee option program - you’re part of our journey. - Access to best in class AI tooling, we think the ceiling on what a small team can do has fundamentally shifted, and we want you to feel that. - Real investment in your AI fluency. Dedicated time to build the skill, an internal skills library you can contribute to, and the tooling budget to work properly. - Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand. - Three annual off-sites to connect with the team in exciting & fun places. - Flexible, human-first culture. - Stipend for setting up your home office. ------------------------------------------------------------------------------------------ A FEW THINGS TO NOTE: - Enode is an equal opportunities employer. Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles. - Our values are integral to the way we work and are embedded into all our hiring processes. You can read more about our values here https://enode.com/careers.