Customer Success Manager

Job description

TL;DR - We’re looking for a CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story. Please note: this role is based in Stockholm. It is not eligible for remote work at this time and there are in-office expectations several days per week. WHY LOVABLE? Lovable is the software creation platform that gives people the power to act on the problems closest to them. For decades, turning an idea into software required so much capital, technical fluency, and time that many ideas never came to life. Lovable is the counterargument: a platform for all people with ideas, ambition, and problems worth solving. From solopreneurs to small business owners to teams at companies like Adidas and Zendesk, people have built over 60 million projects on Lovable since its launch in November 2024. And we’re just getting started. We’re building a generational company from Stockholm, with growing teams in London, Boston, New York, and San Francisco. Our team is small, talent-dense, and moving quickly, with a culture rooted in extreme ownership, high velocity, and low-ego collaboration. We look for people who care deeply, ship fast, and are eager to make a dent in the world. Lovable is one of TIME’s 100 Most Influential Companies and has been recognized on the Forbes AI 50 and CNBC Disruptor 50, reflecting our momentum as one of Europe’s fastest-growing AI companies and one of the most ambitious places to build in this next era of software. WHAT WE’RE LOOKING FOR - Experience in CS, account management, or solution consulting in SaaS or AI - Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts - Strong communicator who blends empathy, business acumen, and technical curiosity. - Ability to translate technical capabilities into clear business outcomes - Skilled at running onboarding, QBRs, and success plans with multiple stakeholders - Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice - Comfortable with ambiguity and iteration in a fast-moving, high-growth environment. Bonus: experience supporting developer tools or AI-native products WHAT YOU’LL DO - Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts - Build and execute success plans aligned with customer goals and product capabilities - Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value - Partner with Product and Engineering to surface feedback and shape roadmap priorities - Partner with FDEs to solve complex needs quickly, pairing business context with technical execution. - Collaborate with AEs to identify and qualify CSQLs for expansion. - Troubleshoot blockers, coordinate internal support, and ensure fast resolution - Track health scores, usage, and adoption metrics to identify risks and opportunities - Build Customer Success playbooks and new processes based on learnings - Act as a strategic advisor - guiding customers on best practices, new features and workflows WHAT SUCCESS LOOKS LIKE - Customers reach time-to-value fast and expand use across teams. - Renewals are earned through visible impact and trust. - Lovable becomes mission-critical to how customers build and innovate. - You’re seen as the bridge between customers, product, and growth. About your application - Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. - We treat all candidates equally - if you’re interested please apply through our careers portal.