Customer Success Manager

chartbeatinc

United States

Posted Aug 6, 2026

Contract
Customer Success

Job description

Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.

Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.

About the Role

The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will own the relationships with our largest customers, and have the opportunity to work with customers like CNN, the Walt Disney Company, Netflix, and other top Media organizations, and will anticipate their customers’ needs, questions, and pain-points before they happen, then arm them with the information and insights to achieve their goals. It is an exciting time to join Chartbeat, as we bring together the teams and customers of both Chartbeat and Tubular Labs - and the Strategic Customer Success Manager will have the opportunity to deliver exceptional net growth of their book of business, with a high focus on cross-sell and upsell.

The Customer Success Manager will report into the Manager, Customer Success and is responsible for managing, developing, and growing existing Strategic relationships in their region and assigned book of business. The Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.

Responsibilities

Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement within the product and support
Understand the technical needs of each customer and collaborate with internal teams and external stakeholders to ensure the optimal delivery of Chartbeat and Tubular Labs solutions
Uncover each customer’s global and enterprise-level business goals and articulate how Chartbeat’s product suite is aligned to help exceed those KPIs
Identify opportunities for increased product optimization
Collaborate with internal teams to customize product offerings to suit individual customer needs as well as to build out and maintain custom account plans
Anticipate and negotiate annual renewals while continuously working with customers to assess upsell potential to optimize customer output and engagement
Deeply understand the competitive landscape and demonstrate proficiency in presenting Chartbeat and Tubular Labs as the optimal long-term solution
Proactively flag at-risk accounts and work closely with the Manager, Customer Success, Global Vice President of Customer Success and other internal stakeholders to retain accounts whenever possible
Identify critical opportunities for increased product optimization and engage in a consultative manner with key customer stakeholders to ensure customers get full value from their relationship with Chartbeat and our products
Demonstrate sincere curiosity to uncover and understand customer business challenges and a passion to exceed customer expectations via proactive engagement and trainings
Operate as a leader and mentor within the Customer Success Org, sharing best practices, onboarding new members of the Customer Success Team, and owning additional projects and initiatives internally to drive continued improvement
Travel as needed to represent Chartbeat at customer meetings and conferences worldwide

Qualifications

Bachelor’s degree and/or equivalent experience
4+ years of B2B relationship management experience
Experience working with and/or for media organizations a major plus
Demonstrated experience with consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
Recognized by key customers/stakeholders as a digital media and analytics expert who can leverage that knowledge into practical customer solutions
Ability to work independently and to effectively handle numerous and often simultaneous priorities with stakeholders across all functions of our customer organizations
Proven results consistently growing a portfolio of enterprise customer relationships
Strong sense of urgency and resiliency
Excellent written, persuasive speaking, demoing and contract negotiation skills
Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
Familiarity with web/media publishing technologies and debugging tools is a major plus
Experience working with global customers a plus
Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, French, Japanese and German is a plus.

Benefits

Comprehensive Health, Dental, and Vision Insurance
401K with company match (100% of the first 3% and 50% of the next 2%)
Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parents
Phone and internet stipend
Wellness, learning, and coworking reimbursements
Flexible work hours
Unlimited PTO
11 paid holidays and December holiday closure
Annual In-Person Event
The compensation range for this position is $90,000-$115,000.

Diversity, Equity, and Inclusion Statement

At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.

Equal Opportunity Employment Statement

Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Chartbeat's CCPA disclosure notice can be found here.