Customer Success Manager

Job description

**Gushwork** is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors. We're a US and Bengaluru-based company that's raised over **$11M** from top-tier global VCs including [Lightspeed](https://lsvp.com/companies/) (backers of Anthropic, Grafana, Mistral), [SIG](https://sig-asiavc.com/company/), [B Capital](https://b.capital/portfolio/) & [Beenext](https://beenext.com/portfolio/). While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that. We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you. More about the role below - if you feel it's a fit, we are excited to meet you! ### Key Responsibilities: - Build and maintain strong customer relationships to understand their needs and ensure their success. - Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively. - Implement and optimize customer success processes to enhance efficiency and satisfaction. - Analyze customer data to derive insights and make data-driven decisions. - Collaborate with cross-functional teams to improve product and service offerings based on customer feedback. - Contribute to the development of customer success strategies and best practices. ### Qualifications: - 3-6 years of experience in customer success or related roles, preferably managing the US clients. - Bachelor’s degree in a related field (Engineering, Business, or similar). - Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions. - Excellent communication and interpersonal skills. - Proven experience in customer success principles and practices. - Ability to work in a fast-paced, dynamic startup environment. - Proficiency in customer relationship management (CRM) tools and data analysis software. ### What We Offer: - Opportunity to play a key role in a rapidly growing startup. - Exposure to cutting-edge AI and SEO technologies. - Collaborative work environment with a focus on innovation. - Competitive salary and benefits package. - Professional growth and development opportunities. - If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!