Customer Success Manager

Job description

Oma is a network of fertility clinics located across the United States that provides medical, financial, and emotional support throughout a patient’s fertility journey. Oma’s mission is to make fertility care accessible through affordable/transparent pricing and its innovative technology. **Job Summary** Oma Fertility is seeking a Customer Success Manager to support a team of Care Advocates. This role will help drive customer acquisition and retention, with the goal of maintaining high levels of customer satisfaction throughout their fertility journey. Key responsibilities include working directly with company leaders, sales, finance, marketing, product, clinical team members and practice managers to understand the customer journey through key metrics. As the Customer Success Manager, you will be involved directly in the creation, implementation, use, and iteration of the processes to support the customers and the mission of Oma Fertility. Identify gaps in processes that impact the success of our customers and collaborate with the teams needed to resolve those issues. **Required Qualifications** · Bachelor’s degree · 2+ years of professional experience in a Customer Success, Account Management, Project Management, or other relevant experiences, ideally in a high-growth, start-up environment · Enthusiasm for Oma Fertility’s mission **Preferred Qualifications** · Experience with eIVF and Salesforce · Excellent computer knowledge, including proficiency in Word and Excel · Detail-oriented with strong analytical, writing, and communication skills · Comfortable working in a startup environment and wear multiple hats · Experience with developing best practices, creating scalable systems, and automating routine processes · Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team · Organized, diligent, and self-motivated · A proven ability to inspire, coach, and motivate a team and customers *To find out more: If you have this experience, are curious and intrigued but would like to learn more, please send your Linked-In profile or a brief overview of your experience and let’s schedule a 30-minute chat.* *Our Company is an equal opportunity employer. Employment and processes, including decisions to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.* *Our Company requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Our Company. Such requests will be subject to review and approval by Our Company, and exemptions will be granted only if Our Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of patients, colleagues, and community. Employment is also contingent upon successful completion of a background check.*