Customer Success Manager

Job description

We are looking for a highly motivated and strategic **Customer Success Manager** to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs. ### Key Responsibilities - **Build and nurture strategic relationships** with a portfolio of major clients to ensure satisfaction, retention, and growth. - **Understand customer goals and business needs** through in-depth discovery and regular communication, ensuring our solutions align with their objectives. - **Propose new products, features, and solutions** to drive customer value and support their ongoing success. - **Act as the voice of the customer internally**, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests. - **Own the execution of customer deliverables**, ensuring internal stakeholders are aligned and accountable. - **Resolve issues and manage escalations** with professionalism, protecting the integrity of the relationship. - **Conduct regular Business Reviews** to assess customer health, review progress toward objectives, and gather actionable feedback. - **Identify and support upsell and expansion opportunities**, contributing to revenue growth through long-term relationship development. - **Track and analyze customer success metrics** to generate actionable insights and report on customer performance at a senior level. ### Qualifications - Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles - Strong ability to build relationships and influence stakeholders at all levels, both externally and internally. - Excellent communication, presentation, and problem-solving skills. - English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams. - Comfortable working cross-functionally with product, engineering, and sales teams. - Data-driven mindset with experience in analyzing metrics and translating them into business outcomes. - Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability. - Experience in industry, e.g., gaming, SaaS, fintech is a plus. ### Why Join Us - Opportunity to work with top-tier clients and make a measurable impact. - A dynamic, collaborative team culture that values innovation and initiative. - Continuous learning and growth opportunities within a global organization.