Customer Success Manager

Job description

This is why we need you What would your dream job look like? Being part of an amazing team? Flexible working? Resource and tools to do your actual job? A business that listens to you? Passionate leaders that actually care and coach you? A career at Reward Gateway is unrivalled and unlike any other! You are responsible for the success of your clients’ programmes and delivering fantastic service. We are looking for a pro-active client manager to partner with clients, develop strategies to drive ROI, provide solutions to add real value and retain our client portfolio. We are passionate about clients and love innovation; getting under the skin of our clients, consulting, partnering with them, delivering a world class service with innovative technology, that’s what we live and breathe. As a business, we are constantly changing and our teams are continually growing; we need a client success manager, with some commercial experience, to understand the needs of our clients, present campaign strategies and deliver the best possible solution for our clients. You will need some experience within sales, recruitment or a commercial account management role; years of experience aren’t important, it’s attitude that counts and the willingness to learn. This is what we do We create products for HR. Products that are innovative, easy to use and deliver high engagement for every one of our clients. High engagement is what makes our clients happy and that client number is growing fast. We currently work with over 1700 companies including American Express, Groupon, Yahoo!, IBM, and McDonald’s. Each client uses our core product SmartHub, an employee engagement platform which allows them to build an employee experience unique to their organisation. We strictly “solve for HR,” if you ever join us you’ll hear us say that a lot. HR is our customer, we understand their world and their world only, we care passionately about what they achieve in their role, and we’re here to help them. Our mission is to make the world a better place to work. This is how we take care of you 35 days holiday including bank holidays Choose Your Package - Option to buy or sell days Employee Share Ownership Family Leave Parental Leave Wellbeing Choice - Annual allowance to spend on your wellbeing Life Insurance Bonus if you suggest someone who we hire Bonus if you get married or have a civil partnership Bonus if you have or adopt a child Eye Tests 6 month unpaid sabbatical after 5 years Salary Advance Volunteer Days Book benefit Bring your dog to work Monthly allowance to spend on the wellbeing cafe Employee Assistance Program SmartSpending - Savings on shopping and services Contributory pension matching up to 5% Cycle to Work Childcare Vouchers Commuter Benefit Health Cash Plan - it needs employee's contribution too