Customer Success Manager

Job description

We’re looking for a Customer Success Manager to lead relationships with strategic customers and ensure they achieve value and growth with the WorkSpan platform. You’ll play a key role in shaping the customer experience, driving adoption, and expanding business impact across complex partner ecosystems. Your Responsibilities: Serve as the primary point of contact for a portfolio of high-value customers Lead business reviews, success planning, and stakeholder engagement Drive product adoption and help customers operationalize ecosystem workflows Collaborate cross-functionally to address customer needs and opportunities Identify and pursue upsell opportunities in partnership with Sales Act as the voice of the customer internally, influencing product direction Develop and share best practices, frameworks, and playbooks Your Qualifications: 6+ years in Customer Success or strategic account management roles in B2B SaaS Proven track record of driving retention, growth, and customer satisfaction Experience working with large enterprise customers and multiple stakeholders Strong communication, presentation, and relationship-building skills Ability to analyze data to guide decisions and demonstrate value Understanding of partner ecosystems, co-selling, or CRM workflows is a plus About WorkSpan The next era of growth is being driven by business interoperability. Cloud, genAI, solutions combining services and software- more and more, companies outpace their competition not just through building superior products, but by creating stronger partnerships, paths to market, and better business models for winning together. Cloud providers, service providers, tech partners and resellers are teaming up to win more deals together through co-selling. WorkSpan is building the world’s largest, trusted co-selling network. WorkSpan already has seven of the world’s ten largest partner ecosystems on our platform and $50B of customer pipeline under active management. AWS, Google, Microsoft, MongoDB, PagerDuty, Databricks and dozens of others trust WorkSpan to accelerate and amplify their ecosystem strategies. With a $30M series C and backing from world class investors Insight Partners, Mayfield, and M12, WorkSpan is poised to drive the future of B2B. Come be a part of it. Join our team for the opportunity to: ● Own your results and make a tangible impact on the business ● Develop a deep understanding of GTM working closely with leadership across sales & marketing ● Work with driven, passionate people every day ● Be a part of an ambitious, supportive team on a mission