Customer Success Manager

Job description

Customer Success Manager Bluecore | Customer Success | Full-time About the Role Bluecore is looking for a Customer Success Manager (CSM) to own the day-to-day health and performance of a portfolio of retail and direct-to-consumer brands. As the primary point of contact for your clients, you will act as a trusted extension of their marketing team: analyzing performance, surfacing insights, and driving action that keeps programs winning against their goal. This is a client-facing role for someone who is analytical, organized, and energized by helping retailers grow through the Bluecore platform. What You'll Do Own program performance for your accounts, summarizing daily, weekly, monthly, and year-over-year results and clearly explaining wins and losses versus plan. Analyze how key inputs (traffic, events, CTR, CVR, and more) impact performance, and translate the data into insights that drive client action. Communicate insights and recommendations to client marketing stakeholders, and guide how hypotheses are tested to prove or disprove what is affecting performance. Run primary diagnostics before escalating, using Bluecore, Looker, and Google Sheets to isolate when and why performance changed. Take ownership of the client program by proactively setting alignment meetings, documenting outcomes, and driving follow-up to close action items. Monitor account performance against last year and against goals, and plan the right actions to support renewals and upsell. Collaborate across your squad and supporting teams, sharing timely updates and proactively asking for help when needed. Build strong relationships with client stakeholders so you are seen as a genuine extension of their team. What You'll Bring Experience working with or for retailers, or a strong understanding of the retail and e-commerce landscape. Comfort operating in analytics tools such as Bluecore, Excel or Google Sheets, and the ability to build performance narratives from data. Strong communication and active-listening skills, with the ability to read back key points with both operational and business-level stakeholders. A proactive, solution-oriented mindset: you probe the right sources, weigh alternatives, and ask for support when appropriate. A collaborative, accountable approach and the flexibility to stay positive through change. Baseline familiarity with commercial fundamentals such as contract timelines and consumption, and how performance can affect renewal or upsell. Why Bluecore Bluecore is a retail marketing platform that helps the world's fastest-growing brands turn shopper data into personalized, revenue-driving campaigns. As a CSM, you will sit at the intersection of data, strategy, and relationships, with a clear path to grow into senior and leadership roles across our Customer Success organization.