Customer Success Manager

Job description

Partner with clients to ensure their successful and ongoing use of the OneReach platform; partner with Pod Leads to ensure the successful delivery of services / solutions; own the day-to-day relationship with clients; and serve as initial point of contact. CSMs will define the scope of our solution and services, set and manage expectations for timeline / quality; utilize OneReach resources as needed to support projects.; manage project plans, SOWs, resource requirements; engage with sales, support billing, and drive client enablement. Success Factors Customer satisfaction with OneReach as an organization, customer adoption, ARR growth Key Skills Empathy, problem solving / critical thinking, influential communication Key Traits Proactivity, patience, openness to feedback and collaboration, deep care for customer satisfaction, high agency / autonomy