Customer Success Manager

Job description

Own relationships across a national portfolio of residential communities Help deliver exceptional customer experiences in a growing energy business Hybrid | Melbourne based Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. About the role As a Customer Success Manager within our Centralised Energy Services (CES) team, you'll manage a portfolio of embedded network sites, partnering with Owners Corporations, Strata Managers, Building Managers, Build-to-Rent operators and developers to deliver exceptional customer outcomes. You'll act as the primary point of contact for customers, helping resolve issues, improve customer outcomes and identify opportunities to strengthen stakeholder partnerships. Working closely with Sales and Operations teams, you'll play an important role in customer retention. What you'll be doing Build strong relationships with Owners Corporations, Strata Managers, Building Managers and key site contacts across your portfolio. Act as the primary point of contact for customer enquiries, including billing, payment and site-related matters. Manage customer escalations, working closely with internal teams to deliver timely and effective resolutions. Support pricing updates, rate reviews and customer communications. Maintain accurate customer, site and stakeholder information. Monitor portfolio performance and identify opportunities to improve customer outcomes and support customer retention. What will you bring? Experience in Customer Success, Account Management, Relationship Management, Property Management, Strata Management or a similar customer-facing role. Strong relationship-building and stakeholder management skills. Excellent communication, problem-solving and organisational abilities. Commercial awareness and the ability to identify opportunities that create value for customers and the business. A proactive, customer-focused approach with the ability to manage competing priorities and deliver results. So, why join us? 21 weeks of paid parental leave for primary carers with flexible return options. Thrive in a culture of personal and professional growth. Enjoy a central CBD location with access to parking and public transport. Purchase up to four additional weeks of leave annually. Engage in opportunities through the Origin Foundation to support your community. Powering your career with unbeatable perks - Get discounted electricity, gas, and internet as an Origin employee. Explore unique and cost-effective employee EV Car subscriptions. Origin - Where good change happens At Origin, we’re powered by people who believe in creating change. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. Here's a little about us: Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing. Please note unsolicited CVs from agencies will not be accepted. Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.