Customer Success Manager (Academic Libraries)

We are looking for a Customer Success Manager to join our team in Belgrade. In this role, you will support Clarivate's Academic Libraries’ customers across the EMEA region, helping them maximize the value of our solutions while building trusted, long-term customer relationships. This is an exciting opportunity to be part of a growing Customer Success program focused on enhancing customer engagement and delivering a consistent, proactive customer experience. About You – experience, education, skills, and accomplishments Minimum 5 years of previous experience, including at least 3 years in a Customer Success Manager or similar customer-facing role. Proficiency in English. Bachelor's degree and/or equivalent experience. It would be great if you also have... Experience working with academic libraries, universities, research institutions, or other higher education organizations. Experience delivering presentations to customers Experience supporting, promoting, or working with software solutions or digital products. Experience working independently in an international environment. What would you be doing in the role? Establishing and maintaining strong, long-term relationships with key customer stakeholders. Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust. Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery. Identifying potential risks to customer success and implementing strategies to mitigate them. Working closely with internal teams to align efforts and deliver a cohesive customer experience. Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory. About the Team You will be part of a Customer Success team dedicated to helping Academic Libraries customers maximize the value of Clarivate's solutions. Working closely with customers across EMEA, you will build trusted relationships, drive engagement, and contribute to long-term customer will report directly to Manager, Customer Success. Benefits Holidays: 25 days paid leave per annum Private Health Insurance Paid Lunch Monthly Bonus Yearly Merit Plan My Learning Platform Fit Pass Life Insurance Accident Insurance Company bicycles available free of charge Hours of Work This is a permanent, full-time position with core engagement hours aligned to the CET time zone. This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week. Please note that only shortlisted candidates will be contacted. #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.