Customer Success Manager - AI & Legal Solutions

Project Manager Join Thomson Reuters' Professional Services team and make a real impact on how global enterprises manage their tax, finance, and compliance operations. We're scaling our ONESOURCE and Pagero e-invoicing implementation practice, and we need a talented Project Manager who thrives on orchestrating complex transformations and building lasting customer relationships. In this role, you'll own the full customer journey from kick-off to go-live and beyond. You'll work cross-functionally with Sales, Product, Engineering, and Customer Success to deliver implementations that generate measurable business value. If you love solving puzzles, driving accountability, and seeing your work transform how organizations operate, this could be your next big challenge. This role can be based in Sydney or Melbourne. About the Role In this opportunity as a Project Manager , you will: Lead ONESOURCE and Pagero Implementations: Manage multiple concurrent customer implementation projects across tax technology, compliance, and e-invoicing solutions, ensuring delivery is on time, within scope, and aligned to customer objectives. Own the End-to-End Project Plan: Develop and manage integrated project plans, timelines, milestones, dependencies, and resourcing requirements across customer and internal workstreams. Drive Delivery Governance: Lead project kick-offs, implementation workshops, steering committees, status meetings, and checkpoint reviews to ensure stakeholders remain aligned and delivery stays on track. Manage Complex Stakeholder Environments: Work closely with customer stakeholders across tax, finance, procurement, compliance, IT, and executive leadership to support successful adoption of ONESOURCE and Pagero solutions. Proactively Manage Risks and Issues: Identify risks, dependencies, and blockers early, develop mitigation plans, and escalate appropriately to protect project outcomes. Oversee Scope, Change, and Commercial Impact: Manage scope discussions, assess change requests, support commercial conversations, and ensure project delivery remains aligned with agreed contractual commitments. Partner Cross-Functionally: Collaborate with Sales, Product, Engineering, Professional Services, and Customer Success teams to ensure seamless handoffs, strong delivery execution, and long-term customer success. Champion Quality and Customer Success: Ensure implementations meet Thomson Reuters' delivery standards, compliance requirements, and customer satisfaction goals, while continuously improving implementation playbooks and delivery practices. About You You’re a fit for the role of Project Manager if you have the following required qualifications: 8+ years managing complex enterprise technology implementations – B2B SaaS software is essential. Experience delivering implementations for tax, finance, compliance, AP/AR automation, e-invoicing, or adjacent regulated enterprise solutions. Strong experience with risk management - issue resolution, dependency management, and executive-level escalation. Commercial acumen – you understand scope, manage budgets, and negotiate confidently. A track record of leading multi-workstream projects with diverse stakeholders and competing interests. PMP, PRINCE2, Agile/Scrum certification, or equivalent practical experience. #LI-LK1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. 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